no getting notification and messages are seen but not by me

[mdshahjalal820]

Hi
I am not getting notifications for clients' messages. (not all time. This is what happens most of the time) I have a laptop, desktop PC, and 2 android phones. Somehow no notification in a single device. when I go to read previous messages. new messages are seen but not by me 😞 I want to mean by it no red light on the message bar.

Even no mail. That's really the worse thing

[JoanneP · Accepted solution]

Hi Md Shah,

Do you have all devices logged into your account? Please know that I have also requested the help of our team. One of our agents will reach out and assist you directly via a support ticket. 

[mdshahjalal820]

Yes, I logged in to them.
And received an open ticket.
Thanks

[mdshahjalal820]

I am facing the problem again and I can't replying that ticket as it is marked as solved

Need help, please

[NikolaS]

Hi Md,

Thank you for following up. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.