not getting connects interview stage

[kc001]

ive applied for a few jobs i get to the interview stage the job gets deleted and i dont get my 10 connects ive wasted about 30 connects. what is the correct procedure to rectify this?

[759e32fa]

Hi Katherine,

Thank you for reaching out to us. Please note that we only return Connects when a client closes their job without hiring or we find a job post has violated our Terms of Service. 

Also, please note that in order to receive Connects for an interview you need to:

Submit a proposal to a job.
Win an interview from a client.
Respond and win a bonus!

Note: Direct offers and invitations from clients won’t receive a Connects credit. If the job post you're referring to meets these guidelines and it's been more than 24 hours, please let me know which one it is so I could check this for you. You can check your Connects History to confirm if you've received your Connects.

You can find more information here.