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paid amount differs from pending earnings

emilya_g
Active Member
Emilya G Member Since: Jul 28, 2018
1 of 3
Hi!
One of my recent clients approved my 40$ milestone but paid 100$ instead of 40$. We closed the contract and I see 100$ paid in the contract history, but in my reports part I see only 40$ pending for my account balance.

Please me provide me with some assitance on this.

Thanks
wescowley
Community Guru
Wes C Member Since: May 3, 2019
2 of 3

Did the client pay the extra $60 as a bonus? If so, it will show up as a separate line item in the reports and may lag the base amount by a day or two.

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
3 of 3

Hi Emilya,

 

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
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