paid twice for the membership

[t_thierry]

I paid twice for the membership. I can see it my notification but none in my balance. Help! thank you

**Edited for Community Guidelines**

[petra_r]

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Trace T wrote:

I paid twice for the membership. I can see it my notification but none in my balance. Help! thank you

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No, you only paid once. One is the transaction, the other is your payment.

Check on your payment method.

[traceisme]

I know they charged me only one time for the membership but I paid twice because my local bank charged me twice and I got the message here from them.
The first payment when for the membership but the other one, I don't know how to get it back.

[g_vasilevski]

Hi Thierry,

I`m sorry about the inconvenience this had caused you. 
One of our team members will reach out to you via ticket as soon as possible and assist you further with your membership plan and the charges. Thank you.