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cypresspress
Member

partial refund from escrow

I have resolved a dispute with a client and am prepared to issue a partial refund, but can't find any directions on how the refund process works in this instance. If I click "Withdraw this dispute. The issue has been resolved and the amount will be refunded from escrow to the client" does the entire amount get refunded, or can I select the amount of the refund?

 

Thank you. 

3 REPLIES 3
petra_r
Member

The neatest solution, provided you trust the client, is for you to withdraw the dispute and for the cclient to pay you the agreed sum as a bonus.

 

This will only work if you trust the client to actually pay the bonus.

 

The client can also issue a bonus first and you withdraw the dispute after, or you could do a countdown via messenger and do it at the same time.

 

 

Thanks. That's what I was afraid of. I don't trust the client to pay me after I refund the money, however. 

If it's in dispute and you are assigned a dispute person, I wouldn't do anything until the dispute person discusses things with you. The dispute person will hand out the money at the end of the dispute.