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partial refund from escrow

cypresspress
Active Member
Kathleen W Member Since: Jul 22, 2017
1 of 4

I have resolved a dispute with a client and am prepared to issue a partial refund, but can't find any directions on how the refund process works in this instance. If I click "Withdraw this dispute. The issue has been resolved and the amount will be refunded from escrow to the client" does the entire amount get refunded, or can I select the amount of the refund?

 

Thank you. 

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
2 of 4

The neatest solution, provided you trust the client, is for you to withdraw the dispute and for the cclient to pay you the agreed sum as a bonus.

 

This will only work if you trust the client to actually pay the bonus.

 

The client can also issue a bonus first and you withdraw the dispute after, or you could do a countdown via messenger and do it at the same time.

 

 

cypresspress
Active Member
Kathleen W Member Since: Jul 22, 2017
3 of 4

Thanks. That's what I was afraid of. I don't trust the client to pay me after I refund the money, however. 

lysis10
Community Guru
Jennifer M Member Since: May 17, 2015
4 of 4

If it's in dispute and you are assigned a dispute person, I wouldn't do anything until the dispute person discusses things with you. The dispute person will hand out the money at the end of the dispute. 

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