payment issue

[#1]

Hello,

I have apayment issue; my client activated the payment of a milestone  8th March and still I have not received anything. I have checked my payment status the contract is active, it says the client paid...but still I checked my bank account and there´s no payment received. How can I get some help? Thanks!

[#2]

Hi Beatriz, here is a help article below on the process to get paid. The money does not go straignt from the milestone to your bank account, there are steps to follow and delays invloved in the process.

Get Paid for Fixed-Price Contracts – Upwork Customer Service & Support | Upwork Help

[#3]

Hi Beatriz,

Thank you for reaching out to us. I checked and it looks like you already received the funds you are referring to. You can find more information on this page. 

Additionally, I see that you also created a support ticket regarding your concern. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.