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Ahmed's avatar
Ahmed A Community Member

payment pending for a long time

payment pending for a long time

**Edited for Community Guidelines**

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Luiggi's avatar
Luiggi R Retiring Moderator

Hi Ahmed,

 

I see that the pending payment you are referring to is a bonus. Bonuses show in the Transaction History the moment they're initiated by the client as Pending. Once the client is successfully charged and settles the outstanding balance from their end, the date when the amount becomes available will also show next to the transaction. If there is an issue with the client's account and they haven't successfully paid the bonus, it'll show as Pending.

~ Luiggi