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crisslash
Member

paypal account was closed, and my money was sent to it

Hi folks.

 

I have a problem regarding my first withdrawal payment. I've associated a paypal account that is no longer active. What can I do? I just realized that my old paypal account was the one linked to the withdrawal payments. I imagine that at some point the transaction will be reversed? can you help me with this? should I link the new paypal account now? Please help!! I don't want to lose my first payment. Thank you.

 

Christian

3 REPLIES 3
bstojadinovic
Community Manager
Community Manager

Hi Christian,

 

This withdrawal will return to your account once the transaction fails, which usually takes up to 10 days. If after 10-days, it still isn't reflecting on your Upwork account, please get back to us so that we can issue a trace for you. 

 

Please make sure to have the right information on your payment method moving forward so that you can receive your withdrawn earnings on time.

 

Thank you for reaching out to us.

~ Bojan
Upwork
dataextract
Member

Your Upwork and PayPal accounts should use the same email address

93896534
Member

Hello Christian, I have the same problem as your. May I know what did you do? Does the money bounced back to your upwork balance? Thanks