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alongrodecki
Community Member

please help!! oops, username is incorrect

hey i got my first job and while filling in the idntfiy   thing i lefft for 30 min and when i got back i was logged out and now i can't log back on it says there's a problem with the username and i tried using both my email and username but didnt work i created a new account just to post this what should i do?

13 REPLIES 13
alongrodecki
Community Member

hey i got my first job and while filling in the idntfiy   thing i lefft for 30 min and when i got back i was logged out and now i can't log back on it says there's a problem with the username and i tried using both my email and username but didnt work i created a new account just to post this what should i do?

Hi Alon,

 

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible. You'll receive an email notification once your ticket is updated and will be able to reply there.

 

Thanks!

~Andrea
Upwork

so you can't help me?

Hi Alon,

 

Don't worry, the support team will be able to help you!

 

Thanks!

~Andrea
Upwork

alright thanks!

3137a036
Community Member

I have the same problem, how can solve this problem
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Hi Ahmed,

 

Can you please click on my name and send me a PM with the username and registered email address of the account in question? I'll be happy to assist you further.

~ Luiggi
Upwork
3137a036
Community Member

thanls Luiggi , please see your PM

Same problem I'm having since evening.

Hi Rubayat,

 

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your original account. Thank you.

~ Goran
Upwork
b8938002
Community Member

 

Hello, I joined as a freelancer account in 2017, today I opened a client account in Upwork but after opening, I closed my account selecting the "my username is not fixed" type. Because I changed my mind. Since then I cannot log in to my account whenever I click login, I put my email id & password it says "Oops! Username is incorrect.". As far as I remember, I don't have any username associated with that account. In this situation, I opened a new account which was a huge hassle for me, from there I'm asking for help. Please, I need that solution asap otherwise I'm in big trouble. Thanks.

 

0260926d
Community Member

Hello!

even I got the same issue while logging in to my account. I didn't know that we cannot have two accounts on Upwork and I have created 2 accounts. I wanted to delete one of them but I'm not able to login into either of them. so i created this third account to address this problem. please help! 

Hi there,

 

A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.

~ Luiggi
Upwork
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