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Re: Two video identity verification demands within 2 weeks

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Ace Contributor
Felix E.K. S Member Since: Sep 7, 2016
31 of 224

Thanks Goran, for the response.

But I would very much appreciate it if Upwork Support can contact me soon soI get that done.

Thanks

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Active Member
Jaimie H Member Since: Jan 1, 2020
32 of 224

I'm having the same issue, becuase I changed my profile picture. I didn't change any other information. I don't care for your snarky responses, or the defensive responses of the other "gurus" on this thread. How is it helpful to toss attitude at someone asking an honest question about an inconvenient situation? I was just blocked from submitting a bid, and came looking for help in the community forum, and found these ridiculously childish remarks. If you feel the need to be dismissive to people looking for answers to their problems, then maybe you've been a "guru" for too long. I'm sure I will get plenty of snapbacks from this post, and that's fine with me. The fact still remains that having to re-verify my identity everytime I use this platform is ridiculous, and a good enough reason to tell other people to stay away from UpWork.

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Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
33 of 224

Hi Olga,

 

I'd like to confirm that the two verification processes you completed are indeed separate. I'll check the notification you recently received, which is related to the previous verification process you completed.

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Community Guru
Olga Q Member Since: Sep 5, 2012
34 of 224

Vladimir G wrote:

Hi Olga,

 

I'd like to confirm that the two verification processes you completed are indeed separate. I'll check the notification you recently received, which is related to the previous verification process you completed.


Any news?

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Active Member
Michael W Member Since: Aug 14, 2018
35 of 224

Hi 

 

Why am I being asked to re-verify my identity again when my profile shows I made the call and passed the verification process a few years ago?

 

Thanks

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Community Guru
Preston H Member Since: Nov 24, 2014
36 of 224

re: "Why am I being asked to re-verify my identity again when my profile shows I made the call and passed the verification process a few years ago?"

 

Michael: A lot can happen in a few years.

 

Why? Who knows? Maybe just random chance. Don't worry about it.

 

You did it once. You remember it was an easy thing to do.

 

You should be glad for this, because it means Upwork is working harder than ever to make the platform better for clients, and more profitable for honest freelancers such as yourself. (They are trying to weed out the fakers and scammers.)

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
37 of 224

Hi Michael, 


I checked your account and it looks like you were able to verify your account already. As noted by the agent who assisted you, please know that this is a necessary step we take to ensure that Upwork stays a safe and secure for our community of users. 

If you have other questions regarding your account, and the verification, you can reach out to the same through the same ticket threads, and they will assist you. 


-Avery
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Ace Contributor
Gregory M Member Since: Jul 20, 2015
38 of 224

Hi, I received two video identity verification demands within 2 weeks and had to comply obviously. This starts to get rather annoying. I do travel a lot - this is what digital nomads do!
Email template creators did not even bother to check "click here" link for video verification - it leads to a generic support page. Then, of course, video functionality of Upwork does not work - never worked for me, luckily verification team suggests Google Meeting which works flawlessly.

Upwork - please get your act together and stop harassing freelancers...
--- Rant over ---

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Community Guru
Tiffany S Member Since: Jan 15, 2016
39 of 224

Given the incredibly active trade in Upwork accounts underway at the moment, it's not a big surprise that location changes are triggering verification.

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Ace Contributor
Gregory M Member Since: Jul 20, 2015
40 of 224

There are better ways to handle this problem - browser fingerprinting for example, and Upwork client can have access to hardware IDs of your computer. Quite a lot of people have to work using VPNs and that does not help with location stability either.

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