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Upwork second call verification

Community Guru
Tiffany S Member Since: Jan 15, 2016
41 of 248

Given the incredibly active trade in Upwork accounts underway at the moment, it's not a big surprise that location changes are triggering verification.

Ace Contributor
Gregory M Member Since: Jul 20, 2015
42 of 248

There are better ways to handle this problem - browser fingerprinting for example, and Upwork client can have access to hardware IDs of your computer. Quite a lot of people have to work using VPNs and that does not help with location stability either.

Active Member
Simona A Member Since: Apr 23, 2019
43 of 248


I video verified my profile about 2 weeks ago, today again I received email to video verify my profile. 
I started chat and video to verify my profile with agent.
The agend asked questions and I answered. One of the questions was for my email address.
I gave him my upwork email address, but i forgot to tell him about my dropbox email address that i gave to my client in upwork message. 

I think my account now is on hold. (Can i receive invites to interview ? Can i be hired?)
Will my account be suspended? Smiley Sad


Goran V Moderator Member Since: Mar 24, 2017
44 of 248

Hi Simona,


Rest assured, communicating outside of Upwork is not a violation and it is allowed. 
I also checked your account and would like to confirm that the verifications you`ve been asked to complete are different. 
Our team is finishing up with the review and once it is completed one of our team members will update your ticket with more details.
If you have any additional questions feel free to post them on your ticket and our team will assist you further. Thank you.

~ Goran
Active Member
Simona A Member Since: Apr 23, 2019
45 of 248

Thank you, Goran Smiley Happy

Active Member
Jakub L Member Since: Dec 17, 2017
46 of 248


What I would like to know is about the second call verification I received an invitation for it. 
I would like to know what is about as I had one before verifying me and that I want to understand if it is the same way or I need to expect something different? 

I just want to understand it.

Thank you for the explanation. 

Community Guru
Preston H Member Since: Nov 24, 2014
47 of 248

It sounds like what you are talking about is just another video identification all.


Should be just as simple as the first one you did. Nothing new to expect.


It is very common for freelancers to be asked to do this a second time. Could just be because you were randomly selected.

Bojan S Moderator Member Since: Mar 9, 2018
48 of 248

Hi Jakub,


Thank you for your question. As part of our ongoing work to keep the Upwork marketplace a secure place for freelancers and clients, verification is sometimes required more than once. We do try to avoid doing this repeatedly and apologize for the inconvenience it may cause. 

Please, refer to this ticket for more information regarding the verification process. Use the link provided in the ticket and our agent will guide you through the process!

Thank you.

~ Bojan
Community Guru
John K Member Since: Feb 17, 2015
49 of 248

I verfied my identity a month ago, receiving an Identity Verified badge email from Upwork team dated May 8, 2019. Yet I've just been requested to re-verify my identity with a video call. If every freelancer is asked to verify their identity once a month, then I can't complain, but I dislike being interrogated by people I do not know and cannot see, and would like to know why I'm being singled out for this treatment.

"No good deed goes unpunished." -- Clare Boothe Luce
Bojan S Moderator Member Since: Mar 9, 2018
50 of 248

I'm sorry you feel this way about our request to verify your profile, John. We don't target any specific freelancers or a group of freelancers when requesting verification. Verifying users' identities and continuing to do so periodically is one of the many steps we are taking to combat the issue with account selling, identify profiles that are fake or fraudulent and protect genuine users and the marketplace as a whole.

~ Bojan