I have set up an account on upwork and I was asked to upload my government Id and do a video verification, I did that just an hour back, the agent replied me that we will get back to you in 24-48 hours,
I GOT THAT. but why I did upwork send an email to reupload the documents, while the verification is already in process, and while I was re-uploading the documents, upwork suspended my account.
Can anyone from the upwork community guide me on what is going?
I already done my 2 step Identification verification including video call as well, but agin I receive an E-mail from upwork to do verification. How many times I've to go through the same procedure?
While we do try and limit the number of times we ask freelancers to verify, we sometimes require verification more than once. This is part of our ongoing effort to keep the Upwork marketplace a secure place for freelancers and clients. Apologies for the inconvenience it may cause.
Please follow up on the link in the email to start the verification or go directly to Settings > Identity Verification and click on the green 'Get Started' button to start with the process. You can also check this help article for more information.
Could you please clarify what link you're referring to? I checked and it looks like you were able to submit your ID and need to complete Visual Verification. Please go to Settings > Identity Verification and click Continue, you should see an option to chat with an agent there.
If you continue to experience issues please let us know!
I'm pleased to inform you that your document submission has been approved now. You can proceed with the second step to complete Visual verification. Feel free to message if you need any assistance.
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