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Re: Unable to verify Identity

sarfaraz-usman
Active Member
Murtaza R Member Since: Mar 16, 2021
241 of 250

Hi 
I have set up an account on upwork and I was asked to upload my government Id and do a video verification, I did that just an hour back, the agent replied me that we will get back to you in 24-48 hours,
I GOT THAT. but why I did upwork send an email to reupload the documents, while the verification is already in process, and while I was re-uploading the documents, upwork suspended my account.

Can anyone from the upwork community guide me on what is going?

Thanks



andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
242 of 250

Hi Murtaza,

 

I checked and can see that these are two separate processes. Please refer to your latest support ticket #31242137, and continue to communicate with our team for more information about your account status.

 

Thanks!

~Andrea
Upwork
sharmabhi-abhi
Active Member
Abhishek S Member Since: Aug 10, 2018
243 of 250

Hi,


I already done my 2 step Identification verification including video call as well, but agin I receive an E-mail from upwork to do verification. How many times I've to go through the same procedure?

Regards

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
244 of 250

Hi Abhishek,

 

While we do try and limit the number of times we ask freelancers to verify, we sometimes require verification more than once. This is part of our ongoing effort to keep the Upwork marketplace a secure place for freelancers and clients. Apologies for the inconvenience it may cause.

 

Please follow up on the link in the email to start the verification or go directly to Settings > Identity Verification and click on the green 'Get Started' button to start with the process. You can also check this help article for more information.

 

Thank you.

~ Aleksandar
Upwork
sharmabhi-abhi
Active Member
Abhishek S Member Since: Aug 10, 2018
245 of 250
Hi

Thanks for your reply! I tried several times but link is not opening, it's
showing blank page.

Please help me with steps.

I'm trying to open in chrome browser from mobile.

Please help me. Also I read your article that I have to write a secret code
on blank paper and hold along with my ID. Please let me know from where I
will get this secret code?

Thanks
andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
246 of 250

Hi Abhishek,

 

Could you please clarify what link you're referring to? I checked and it looks like you were able to submit your ID and need to complete Visual Verification. Please go to Settings > Identity Verification and click Continue, you should see an option to chat with an agent there.

 

If you continue to experience issues please let us know!

~Andrea
Upwork
ark03
Active Member
Abdul R Member Since: Jul 15, 2016
247 of 250

Hi,

No one reach out to me. I'm getting worried about banner that 2 days left to verify your identity. can you please help me? how much expected wait for me.  

pradeephele
Moderator
Pradeep H Moderator Member Since: Jan 11, 2021
248 of 250

Hello Abdul,

 

I'm pleased to inform you that your document submission has been approved now. You can proceed with the second step to complete Visual verification. Feel free to message if you need any assistance.

 

Thank you.

Pradeep H.

Untitled
qasim637
Active Member
Muhammad Q Member Since: Jul 6, 2020
249 of 250

I have gone through the ID verification process 10 months ago and got verified my ID including account verification. Now I want to buy connects through my verified account link, but I was asked to verify my ID again. Some of the services are also temporarily put on hold. I am not in a position for this verification right now. What's gone wrong with my earlier verification????? No 2. How many times we need to undergo the verification process???? please do the needful

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
250 of 250

Hi Muhammad,

 

While we do try and limit the number of times we ask freelancers to verify, we sometimes require verification more than once. This is part of our ongoing effort to keep the Upwork marketplace a secure place for freelancers and clients. Apologies for the inconvenience it may cause.

 

~Andrea
Upwork
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