pointless re-verify

[slawomir_rewaj]

Hello,

I'm a top rated freelancer and I verified my identity last month. Now I have got the same request again.

Taking 10 minutes to do it is not a big deal, although I would prefer that Upwork respects my time rather then feeling entitled to waste it on pointless excercises.
I have passed it and it was no different then the previous one.

The bigger issue is that my account is on temporary hold and it lasts longer then 10 minutes. Upwork claims that it has up to 48 hours to release it.
I'm worried about how this is presented to the clients.

The main question is - why do Upwork even does it so often? Do you think that my identity changed within a month?

Kind regards

Slawek

[dbcdb21e]

Hello Ms Annie,

I have updated ticket according to you.

But they once again close my ticket. What to do about it.

[8a4613e6]

Hi Annie,

if you can also check my request, its been pending for last 1 week, every time i apply for ID verification, it says Customer support is reviewing your documents, and then after day or 2 day, i get the notification again to apply for ID Verification, what happened to last request, no one knows, i dont get any email ? is it a bug or what ?

[PradeepH]

Hi Yasir,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[28a647bd]

I made my account last year and verified my account. This year I returned to finally work online and I'm required to do identification verification again. My driver's license has been rejected about 4 times. I don't understand this is a valid identification card. And my selfie photo was never approve.

I need help. This is literally my id.

[28a647bd]

My account was already approved of ID verification once. I'm a US citizen.

[LuiggiR]

Hi Brandon,

I'm sorry you're having trouble verifying your account. I can see that your most recent submission is still under review. Please allow more time for the review to be completed; the team will let you know if there's anything else you need to do on your end.

[d0aad011]

I want to make changes in Govt ID card Verification process I have uploaded the wrong ID card I wanted to upload my ID card but mistakenly I uploaded my brother's ID card. Now I

 

am not getting the option to make changes. How can I make changes?

[sofia2008]

You need to wait for Support to contact you. Might take a few days, but you have to wait.

[d0aad011]

Thanks for the reply. Will my account get suspended because I uploaded the wrong ID card and that ID card doesn't match my original profile picture

[promo_killer]

Hello Upwork support team,

My account has been suspended at 16th on september.

So, I submitted my identify that Upwork requests in a mail and It took more than 48 hours since submitting the specific document for my identify.
But there is no any response from Upwork yet.

Also, as you can see in the image I attached, I can't update the request with my identify again.

Currently, I am working with 3 projects at same time on Upwork and I have some money on Upwork.

I would appreciate if the support team reviews my identify and gets back my account quickly.
Actullay, I want to work in just Upwork continueously and now I am frustrated.

Thanks for your time and consideration my message.

Kind regards,
Kostiantyn

[759e32fa]

Hi Kostiantyn,

Thank you for reaching out to us. I can see that you opened a support ticket regarding this issue and are now being assisted by one of our agents. Please allow our support team some time to get back to you on your support ticket but feel free to update it if you have additional questions or concerns.

[promo_killer]

Hello Upwork support team,

Thank you very much for getting back my account quickly.
I got working with current projects continueosly and keeping with current clients.
Thanks for your support sincerely again.

Kind regards,
Kostiantyn

[bc3371c6]

Hi Upwork Community,
My account is fully verified with my correct name and identification National Identity Card. But, suddenly I get a notification that my ID card is not verified when I click to verify I see another person's name in the ID field. Don't know why my name is not visible in this place and there is no option to edit my name. Even my upwork profile has been running for 2 years with my correct name correct photo and valid ID card verification. Please resolve this issue. I have had a problem for 1 week in my account. Please take action immediately.

Thank You!

[LuiggiR]

Hi Asad,

The verification request you're seeing is for the account holder of a billing method you recently added. Since the billing method is not under your name, you must verify that person's identity before you can use it. Feel free to proceed with the verification as requested.

[4e4f1e92]

Hello Upwork Team,

I completed my Identity Verification about 2 weeks ago. I uploaded a Government ID that does not have my middle name on it. The bank account I have linked to my profile has my middle name. I would like to re-upload a different Government ID which has my middle name as per my name in the bank. 

Can you please help me with the process to re-upload my Government ID?

Thank you.

[PradeepH]

Hi Kaavya,

Thank you for your message. You do not need to re-verify your Upwork account to add a payment method with the middle name. You can proceed with adding the payment method with the full name and our team will reach out to you if they need more information or request a verification on the account again. 

- Pradeep

[sandyphucvu]

I have a freelancer account that has already completed the ID verification process since a couple of years ago. (My account address matched with my ID). I'm currently visiting my relatives in another country with a long-stay permit for family visit. I have stayed in this country since April 2023. I will be back my home country at the end of this year. However, I received an email from an Upwork classification specialist saying that I logged in my account from another country and asked me to change my account address. I'm currently not having a permanent residence permit in this country, nor a bank account in case I need a bank statement to verify my address. What can I do in this case?

[PradeepH]

Hi Duc Hoa,

I have discussed this with the team handling your case and it looks like they have already cleared your account now. You can now access your account without any further verification unless you decide to change your country of residence on Upwork.

- Pradeep

[d5e49a6c]

Hello, can somebody help me with verifying my Identity. My ID verfication got denied and it said my profile picture is not me but it is me, so i change my profile picture and I uploaded my Philippine Passport and my US permanent resident card although it is expired but i have a 4 years extention for it. Now it is saying my Location needs to be verify? How long that will take? Because i have an on going project and its my very first job in Upwork.

[786fc8b0]

I have changed the payment method because the previous one was blocked but when I'm changing the method It is asking for verification so I need to upload my verification doc or the person whose account I'm integrating?

[ArjayM]

Hi Hafiz,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you on this page and in your email with further assistance once your case is thoroughly reviewed.

[c0692f1b]

I was trying to re-verify my account but I was having some issues since I live in Kosovo and Kosovo is not added yet on the country list for ID verification. I tried adding Albania since it's a neighbouring country but I was still getting errors.
If anyone has/had this similiar problem and found a solution please do let me know!

[ArjayM]

Hi Agim,

I’ve escalated your community post directly to the team handling the review. One of our agents will be in touch with you soon via email to assist in completing your ID Verification.

[dcdb1c67]

Hello, Im having a problem in another account but it wont let me upload anything in the forum for questions because I was trying to verify my ID and my account got suspended. Even if i already verified my ID twice. Im only contacting thru here since i dont know how to solve this issue!!

A client just sent me an offer and it says that my account is not available- My actual account is Magali Ghenadenik, can someone help me out on this?? I need to start working ASAP. Thanks

[LuiggiR]

Hi Magali,

I'm sorry for how this has inconvenienced you. Can you access your account and complete the verification process from this page? Please let us know if you need further assistance.

[dcdb1c67]

Hello. Yes I have already went through the verification process, I just did it again just now, but it wont let me take any jobs in the meantime since my account is suspended. I know it says i have to wait a few days  but everytime I reenter Upwork it keeps asking for me to do it as if nothing happened. Its been 3 days already, could you please check it? I already completed everything.

[ArjayM]

Hi Maga,

I've checked your account and confirmed there are no restrictions, and it doesn't need further verification yet. Could you please confirm if you're referring to a different or another account? 

Please remember that users can only have one account, and having several violates Upwork's TOS. We're looking forward to your response.

[dcdb1c67]

Hello, I am refering to another account which is Magali Ghenadenik (**Edited for Community Guidelines**). I mentioned that i only created this account because in my actual account, since it is suspended due to the no verification of my ID, it wont let me write on the forums for help, so i had no choice but to find another way to reach out. Im not planning to use this acc I just want the Magali account to get verified so I can keep working, please check that one! Thanks. 

[PradeepH]

Hi Maga,

Thank you for sharing your email address linked to your old account. I have to edit your post to avoid possible spam or misuse of your email address. 

I have followed up with the team handling your account and I was informed that your document was automatically rejected. Could you please try again using a different ID document? Also, before you resubmit, please change your profile photo as it does not adhere to our guidelines. Please upload a profile that is real and clearly shows your face.

- Pradeep

[dcdb1c67]

Hello, I just changed the photo and used another photo of the ID.  See if that helps, thanks.

[dcdb1c67]

Hello again, Ive already done the ID verification process on my other account

and still not getting verified- is there a problem? Please check it, thank you.

[ecom-tech]

Dear Upwork Support Team,

I hope this message finds you well. I am writing to request a modification to my Upwork profile information for government ID verification purposes.

Currently, my profile bears the name "Sardar Muhammad Sajjad Khan," which has been successfully verified by Upwork. However, I encountered an issue when attempting to upload my government ID, as it displays my father's name as "Sardar Muhammad Sharif Khan." This discrepancy led to the rejection of my ID verification.

Due to the blockage of my Payoneer account, I am unable to use it any longer. As an alternative, I have attached my father's Payoneer account for your reference. To rectify the ID verification issue, I kindly request that you update my profile name to "Sardar Muhammad Sajjad Khan" so that I may successfully submit my ID card.

If it is necessary to provide my father's ID card for verification purposes, please confirm whether the name change on my profile to "Sardar Muhammad Sajjad Khan" will suffice.

I appreciate your prompt attention to this matter and look forward to your guidance on completing the necessary steps for a successful government ID verification.

Thank you for your assistance.

Best regards,

Sardar Muhammad sajjad khan

**Edited for community guidelines**

[JoanneP]

Hi Sardar Muhammad,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[msmith1111]

I need support I have done this twice and received the id badge now the system gives me an error that :

Action required: Re-verify your identity by 11/30/2023 UTC to continue working on Upwork

I have done this and you have absolutely no resources to speak with someone to clear it. Poor service on your end and you expect us to be compliant yet you are not willing to fix common technical issues that put my account in jeopardy? WOW great support you have here.

[ArjayM]

Hi Michelle,

We sincerely apologize for the inconvenience. We understand you may have verified your identity in the past. We ask freelancers to re-verify because periodic checks ensure that their accounts continue to reflect accurate information.

However, I checked and confirmed that your ID has been verified. There's no further action required, so you can now use your account as usual. We aim to make this process as seamless as possible, and thank you for contributing to keeping Upwork a professional and safe community.

[8e939bdc]

I'm new to Upwork but happened to see your message and thought I could help.

I went to Upwork Support Center and found this topic
https://support.upwork.com/hc/en-us/articles/115005613127-Verify-Location-for-U-S-Only-Jobs

It says to contact Upwork Support if that doesn't work, which conveniently has a chat window on the bottom right of the page to engage with them.  I'd give that a try and see how it goes 👍

[b756aafa]

hello upwork community
I have been having problems verifying my upwork account ID for like a month
now. kindly look to this issue please

[JoanneP]

Hi Adekunle,

I checked your account and saw that one of our team members reached out to you about your account status. In the email, the agent provided more information on how to complete the verification step. Please check the ticket by going here. 

[e06bd553]

Hello everyone. I have an account on the Upwork, which I verified and successfully worked with for a long time. This situation happened the other day, I went on vacation to another country and when I logged in from a different IP address, I was asked to verify again to confirm my identity. I sent all the documents I needed, but I was sent for another additional check. There is a problem that they write that my current address, which I specified, is missing. Plus, for some reason they are asking me to replace my photo. After sending the next documents for verification, they say that not only is there no such address, but my name is also missing. On top of that, I can't make any changes in my account because the button doesn't work. Who can help?

[759e32fa]

Hi Alex,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.