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pointless re-verify

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
221 of 224

Hi Viet Anh,

 

I followed up with the team handling your case and you should be all set now. Let us know if you need further assistance.


Thank you.

~ Aleksandar
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Active Member
Viet Anh T Member Since: May 2, 2017
222 of 224

Thank you Aleksandar. It is fixed now. Smiley Happy

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Ahmed K Member Since: Jul 28, 2020
223 of 224

Today I got this message although my account is already verified:

"Action required: To avoid additional account restrictions, you must complete your identity verification video call with Upwork. You can initiate this call by chatting with an agent here."

 

And I cannot sumbit any proposals. 

 

Thanks,

Ahmed.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
224 of 224

Hi Ahmed,

 

As part of our ongoing work to keep the Upwork marketplace a secure place for freelancers and clients, verification is sometimes required more than once. We do try to avoid doing this repeatedly and apologize for the inconvenience it may cause. 

Please refer to this ticket for more information regarding the verification process, where our team already shared tips about using a device with a connected camera and microphone for the verification process. Use the link provided in the ticket and our agent will guide you through the process!

Thank you.


~ Bojan
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