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pointless re-verify

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Community Guru
Scott B Member Since: Nov 20, 2015
41 of 136

Bojan S wrote:

I'm sorry you feel this way about our request to verify your profile, John. We don't target any specific freelancers or a group of freelancers when requesting verification. Verifying users' identities and continuing to do so periodically is one of the many steps we are taking to combat the issue with account selling, identify profiles that are fake or fraudulent and protect genuine users and the marketplace as a whole.


Unless you suspect someone has compromised an account, there is no excuse for verifying someone on monthly basis. Once someone is verified there should be a period of time where they are taken out of the pool for verification unless evidence or concern arises specifically. Throwing everyone back in the hat immediately after you did verification is a terrible practice. It makes no sense to re-interview someone a month later with no provication. 

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Community Guru
Phyllis G Member Since: Sep 8, 2016
42 of 136

I'm very eager to hear an answer to John's question. I understand the need to aggressively monitor account authenticity. At the same time, it seems like a waste of resources to continually re-verify longtime productive FLs with general high visibility on the platorm. Why can't the random selection process include one more check, and give a pass to any account that's been re-verified in the past 120 days? Or give us a chance to obtain a meaningful "super verified" badge that allows us to bypass constant random checks? BTW, imo it's not the few minutes required to verify, it's having the account put on hold in the midst of active contracts and expected payments. C'mon, UW, treat us like the professionals you claim we are.

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Community Leader
Tom Z Member Since: Jul 10, 2016
43 of 136

I've done the video verification before, got a notice today for another one... Is it an annual thing?

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Community Guru
Preston H Member Since: Nov 24, 2014
44 of 136

re: "Is it an annual thing?"

 

Could just be random luck of the draw.

 

Some people are verified, and then re-verified.

 

Every time this happens to you, it means that Upwork is making its platform safer and more secure for honest freelancers such as yourself.


They're trying to weed out the frauds and scammers. Which means more money for us. Because it enhances the client experience.

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Community Guru
Olga Q Member Since: Sep 5, 2012
45 of 136

I would like to have an update on this, please.

 

Screen Shot 2019-06-14 at 11.39.28.png

 

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Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
46 of 136

Hi Olga,

 

Thanks for following up. I'll share more details with you in a pm.

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Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
47 of 136

Hi Olga,

 

Thanks for following up. I'll share more details with you in a pm.

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Active Member
Higgs J Member Since: Aug 9, 2019
48 of 136

I am pretty new to upwork, I am on my 2nd month that just started and am having a veriifcation call again for the second time during the 1st and 2nd milestone. Again my client is stuck waiting and I don't know what to tell them, during the booking process my client also told me she had the same thing happen before she could hire me. Im not sure what is going on

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Active Member
Higgs J Member Since: Aug 9, 2019
49 of 136

I can not go on to the second milestone so it has everything to do with the client and the project

 

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
50 of 136

Hi Higgs,

 

As part of our ongoing work to keep the Upwork marketplace a secure place for freelancers and clients, verification is sometimes required more than once. We do try to avoid doing this repeatedly and apologize for the inconvenience it may cause. 

Please, refer to this ticket for more information regarding the verification process, where our team already shared tips about using a device with a connected camera and microphone for the verification process. Use the link provided in the ticket and our agent will guide you through the process!

Thank you.

~ Bojan
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