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pointless re-verify

Active Member
Mohamed K Member Since: Feb 17, 2019
91 of 122

I am verified and suspended for not being verified please explane there is nothing in the help center explane that.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
92 of 122

Hi Mohamed,

 

Our team has already reached out to you via ticket with detailed instructions about your pending verification. You can access your tickets on this Link, If you have any additional questions about the process or need further help feel free to update your ticket. Our team will assist you further as soon as possible. Thank you.


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Community Guru
Renata S Member Since: Jun 10, 2014
93 of 122

I verified my identity in mid-September with a video call.  Why am I now being asked to "re-verify" with a second video call two months later? 

I don't understand why this is necessary. 

Moderator
Avery O Moderator Member Since: Nov 23, 2015
94 of 122

Hi Renata, 

I understand how this experiencing can be frustrating for you. I would like to clarify that on Section 1.6 Identity and Location Verification it says that - 

 

"When you register for an Account and from time to time thereafter, your Account will be subject to verification, including, but not limited to, validation against third-party databases or the verification of one or more official government or legal documents that confirm your identity, your location, and your ability to act on behalf of your business on Upwork... When requested, you must timely provide us with complete information about yourself and your business, which includes, but is not limited to, providing official government or legal documents."

 

I went ahead and also confirmed this with the team and will get back to you once I have more inforamtion. 


-Avery
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Community Guru
Renata S Member Since: Jun 10, 2014
95 of 122

"When you register for an Account and from time to time thereafter, your Account will be subject to verification, including, but not limited to, validation against third-party databases or the verification of one or more official government or legal documents that confirm your identity, your location, and your ability to act on behalf of your business on Upwork...


Yes. And I did this. 


When requested, you must timely provide us with complete information about yourself and your business, which includes, but is not limited to, providing official government or legal documents."

 



Yes. I did this in mid-September. Will I be expected to do it more than once per quarter? 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
96 of 122

Hi Renata,

 

We do try to limit the number of times we ask users to verify their identity. Sometimes, however, we need to ask again. This practice is just one part of our efforts to help keep Upwork safe. Please note in the future we may ask you to verify your identity again as part of our ongoing effort to keep Upwork secure and fraud-free. We won't, however be able to tell when/if you'll be asked to verify again.

 

Thank you!

~ Bojan
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Active Member
Kamal S Member Since: Oct 26, 2018
97 of 122

To me here, there seems to be another vague issue, they keep on trying  to get the video verification every month and getting the profile on hold if it got missed accidently..

 

It had been becomming nerve wrecking and getting hard to focus on getting business on upwork..

 

I understand they are doing it for the security , but the person face is not going to change in 1 month, if they find it that much important they should be doing it once  in 2 year or likewise..

 

Anticipating the genuine response for the above.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
98 of 122

Hi Kamal,

 

As part of our ongoing work to keep the Upwork marketplace a secure place for freelancers and clients, verification is sometimes required more than once. We do try to avoid doing this repeatedly and apologize for the inconvenience it may cause. 

Please, refer to this ticket for more information regarding the verification process, where our team already shared tips about using a device with a connected camera and microphone for the verification process. Use the link provided in the ticket and our agent will guide you through the process!

Thank you.

~ Bojan
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Active Member
Raven M Member Since: Nov 27, 2018
99 of 122

Hi, I already took the video verification and passed it earlier this year I think, but now there's this notification that says "Action required: To avoid additional account restrictions, you must complete your identity verification video call with Upwork. You can initiate this call by chatting with an agent here." Do I need to verify my Identity still, shouldn't this be done already?

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
100 of 122

Hi Raven,

 

As part of our ongoing work to keep the Upwork marketplace a secure place for freelancers and clients, verification is sometimes required more than once. We do try to avoid doing this repeatedly and apologize for the inconvenience it may cause. 

Please, refer to the notification regarding the verification process. If you are experiencing any issues accessing the verification, kindly, let us know so that we can assist you further.

 

Thank you.

~ Aleksandar
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