Two month ago I recieved a request to make my identity verification by sending ID scan and running a video session.
I did it and recieved my blue "verified" badge.
A week after that my profile recieved a request to run video call again (but I already had a blue "verified" badge). Which is very strange activity from upworks side (or incompetence I dont know). I asked why I need to run video call after the fact of doing it already. Managers replied with some generic answer of "making upwork safer etc" which is an obvious lie because I dont know how showing my passport twice a week will make upwork safe?
But I agreed and video call again...and guess what? - they asked same questions maybe a couple new, asked to show my ID and I recieved my verification 2nd time.
But today I recieved third (!!!) video verification request for last 2 month. Is that someone joking? Or incompetence? I wont be skyping with you every month for the rest of my life doing all that humiliating passport demonstration and answering same questions over and over.
Get your managers to slove the problem.
PS: Today I also encountered some strange upwork-site activity : each time I clicked any button a captcha poped up and some text appeared asking me to proove that Im human and dont use any robotic stuff or adblocks or my java is turned on etc. maybe that last request Is connected with it issue in some way? If so - Im obviously not a robot and a designer with a couple of long term (several months) contracts that fill my entire workday I dont need ANY NEW contracts for last 3 months and its been a while I posted any new job proposals, let alone some robotic-hacking stuff. I communicated with upwork couple of times and I communicate with my clients all the time. This captcha thing dissapeared after a while btw and I havent done anything with adblocks because I just dont have them, my firefox doesnt have any plugins etc.
Thanks for sharing your concerns. While we do try and limit the number of times we ask freelancers to verify, we sometimes require verification more than once. This is part of our ongoing work to keep the Upwork marketplace a secure place for freelancers and clients. Apologies for the inconvenience it may cause.
Thanks for reaching out to us. I followed up with the team handling your case and you should be all set now. Let us know if you need further assistance.
If you are asked to do a identify verification step, such as video verification, again... It is not a system error. The identity verification protocols explicitly call for some people to do these steps multiple times.
While we do try and limit the number of times we ask freelancers to verify, we sometimes require verification more than once. This is part of our ongoing work to keep the Upwork marketplace a secure place for freelancers and clients. Apologies for the inconvenience it may cause.
Please follow up on your open ticket in which you'll find a secure link to start your verification.