Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

pointless re-verify

Highlighted
Active Member
Alexander G Member Since: Oct 21, 2015
121 of 134
Oi, UpWork reps, who are in "verification" department, do you want to throw an idea to the higher standing ranks on how to reduce the budget and operations costs of your entire department? You might get a promotion, since clearly, right now you are not doing that great of a job and feels like you need some kind of shake and wake up call.

You gather a ton of analytics, that's a fact, you can even see heatmaps of user activity on your site, where they click most often, how click through is happening, etc, but you also gather few crucial metrics that can save a ton of money per year to UpWork organization, by reducing amount of people required to be in this "verification" department of yours, mainly those metrics are the IP address and browser fingerprint, including resolution of the screen.

With that data you can automate the process of marking "suspicious" accounts and reduce false-positive rates, on which you spend a ton of human resources and salaries, making this type of operations more cost effective and less invasive/disruptive for the freelancer/clients.

Sure, if you throw this task at IT ops, it might take two-three months to get it rolling at scale, but in the end result it would provide a massive yearly savings, since some people will be gone and no longer needed. Let's assume you get paid $30/hr, with 40 hours per week and yearly that's going to be in range of $60k? Let's say 10 of your colleagues become redundant, due to proposed optimizations carried out and as result a massive drop in false-positive "re-verifications" rate. That's $600k year saved on salaries, not bad, aight?

Feel free to take my idea and shoot it over to higher ranks, I won't be taking any credit for this perfect idea on how to make UpWork a better place and organization as a whole.
Highlighted
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
122 of 134

Hi Alexander,

 

Thank you for sharing your suggestion with us! I already sent your feedback to our product team for consideration.

 

Thank you.

~ Aleksandar
Untitled
Highlighted
Active Member
Yaryna S Member Since: Jul 12, 2017
123 of 134

Two month ago I recieved a request to make my identity verification by sending ID scan and running a video session.
I did it and recieved my blue "verified" badge.

A week after that my profile recieved a request to run video call again (but I already had a blue "verified" badge). Which is very strange activity from upworks side (or incompetence I dont know). I asked why I need to run video call after the fact of doing it already. Managers replied with some generic answer of "making upwork safer etc" which is an obvious lie because I dont know how showing my passport twice a week will make upwork safe?

But I agreed and video call again...and guess what? - they asked same questions maybe a couple new, asked to show my ID and I recieved my verification 2nd time.

But today I recieved third (!!!) video verification request for last 2 month. Is that someone joking? Or incompetence? I wont be skyping with you every month for the rest of my life doing all that humiliating passport demonstration and answering same questions over and over.

Get your managers to slove the problem.

Thank you!


PS: Today I also encountered some strange upwork-site activity : each time I clicked any button a captcha poped up and some text appeared asking me to proove that Im human and dont use any robotic stuff or adblocks or my java is turned on etc. maybe that last request Is connected with it issue in some way? If so - Im obviously not a robot and a designer with a couple of long term (several months) contracts that fill my entire workday I dont need ANY NEW contracts for last 3 months and its been a while I posted any new job proposals, let alone some robotic-hacking stuff. I communicated with upwork couple of times and I communicate with my clients all the time. This captcha thing dissapeared after a while btw and I havent done anything with adblocks because I just dont have them, my firefox doesnt have any plugins etc.

Highlighted
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
124 of 134

Hi Yaryna,

 

Thanks for sharing your concerns. While we do try and limit the number of times we ask freelancers to verify, we sometimes require verification more than once. This is part of our ongoing work to keep the Upwork marketplace a secure place for freelancers and clients. Apologies for the inconvenience it may cause.

~ Bojan
Untitled
Highlighted
Active Member
Dang N Member Since: Jan 16, 2020
125 of 134

Hello, I have done the re-verification through video call and it was more than 48 hours. I still haven't got any update on my account status.

Highlighted
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
126 of 134

Hi Dang,

 

Thanks for reaching out to us. I followed up with the team handling your case and you should be all set now. Let us know if you need further assistance.

 

Thank you.

~ Aleksandar
Untitled
Highlighted
Active Member
Amrita D Member Since: May 22, 2018
127 of 134

I have already done video verication two time but still you want again video verification .let me know is any systm error or you need again verification

Highlighted
Community Guru
Preston H Member Since: Nov 24, 2014
128 of 134

If you are asked to do a identify verification step, such as video verification, again... It is not a system error. The identity verification protocols explicitly call for some people to do these steps multiple times.

Highlighted
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
129 of 134

Hi Amrita,

 

While we do try and limit the number of times we ask freelancers to verify, we sometimes require verification more than once. This is part of our ongoing work to keep the Upwork marketplace a secure place for freelancers and clients. Apologies for the inconvenience it may cause. 

Please follow up on your open ticket in which you'll find a secure link to start your verification.

 

Thank you.

~ Aleksandar
Untitled
Highlighted
Active Member
Taras M Member Since: Feb 18, 2019
130 of 134

I have done verification a week ago and the hold has not been released yet. Many chat sessions and emails back and forth did not solve the problem.

TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS