pointless re-verify

[Slawomir R]

The hold was finally removed, after 5 hours.

Not that bad, as it probably didn't affect any of my clients.

[Sergei N]

Hi, everybody.

Last week I received re-verify mail from upwork, but I don't understand why.

I already have passed video calling and ID verification.

But it need to video call again, and it says need to do for 10 mins.

My English skill is not so good, so I'm worry.

Hope someone to help me.

Thanks.

[Preston H]

Re-verify means that you have previously done video verification.

And you are being asked to do so again.

It's NOT A BIG DEAL.

It would be a waste of your time to try to determine why. It could simply be random luck of the draw.

IT IS NOT an English language skills exam.

You won't be speaking English for 10 minutes.

re: "Hope someone to help me."

There is nothing to "help."

Just follow the instructionsn you received and get it over with.

[Sergei N]

Thanks for your help.

[Jennifer R]

---

Preston H wrote:

Re-verify means that you have previously done video verification.

And you are being asked to do so again.

It's NOT A BIG DEAL.

It would be a waste of your time to try to determine why. It could simply be random luck of the draw.

IT IS NOT an English language skills exam.

You won't be speaking English for 10 minutes.

re: "Hope someone to help me."

There is nothing to "help."

Just follow the instructionsn you received and get it over with.

---

It might be used to verify the English skill which he has set to fluent.

[Eileen S]

ha ha...well it sure isn't! This is the prompt I got after submitting my drivers license (against my better judgement, btw): Verify the Liveness....Clicking on this link with take you to our help center where you can verify your "liveness" and continue. Liveness? Really? Uh, not in the English vocabulary people. (see screenshot) Makes me very suspicious about this whole verification thing!

[Avery O]

Hi Sergei, 

I have confirmed this with the team and you will need to re-verify your identity. Kindly follow the instructions on the email notification you received to verify your identity. Feel free to follow up on the same ticket thread if you have further questions about the process, and the team will assist you further.

[Sergei N]

Thanks.

[Felix E.K. S]

My ID was verified 2 years ago and I have been away from Upwork until now. I am now back and would like to do a video verification. What is the procedure and what do I do? I don't see any link that shows where a video verification could be initiated.

Please help...

[Goran V]

Hi Felix,

Unfortunately freelancers can't initiate the video verification process from their end. Once it is requested our team will reach out to you with detailed instructions on how to complete the short verification process. Thank you.