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pointless re-verify

Active Member
Slawomir R Member Since: Nov 24, 2015
21 of 235

The hold was finally removed, after 5 hours.

Not that bad, as it probably didn't affect any of my clients.

Active Member
Sergei N Member Since: Sep 7, 2018
22 of 235

Hi, everybody.

 

Last week I received re-verify mail from upwork, but I don't understand why.

I already have passed video calling and ID verification.

But it need to video call again, and it says need to do for 10 mins.

My English skill is not so good, so I'm worry.

Hope someone to help me.

 

Thanks.

Community Guru
Preston H Member Since: Nov 24, 2014
23 of 235

Re-verify means that you have previously done video verification.

And you are being asked to do so again.

It's NOT A BIG DEAL.

 

It would be a waste of your time to try to determine why. It could simply be random luck of the draw.

 

IT IS NOT an English language skills exam.

 

You won't be speaking English for 10 minutes.

 

re: "Hope someone to help me."

There is nothing to "help."

 

Just follow the instructionsn you received and get it over with.

Active Member
Sergei N Member Since: Sep 7, 2018
24 of 235

Thanks for your help.

Community Guru
Jennifer R Member Since: Sep 15, 2017
25 of 235

Preston H wrote:

Re-verify means that you have previously done video verification.

And you are being asked to do so again.

It's NOT A BIG DEAL.

 

It would be a waste of your time to try to determine why. It could simply be random luck of the draw.

 

IT IS NOT an English language skills exam.

 

You won't be speaking English for 10 minutes.

 

re: "Hope someone to help me."

There is nothing to "help."

 

Just follow the instructionsn you received and get it over with.


It might be used to verify the English skill which he has set to fluent.

Active Member
Eileen S Member Since: Oct 22, 2019
26 of 235

ha ha...well it sure isn't! This is the prompt I got after submitting my drivers license (against my better judgement, btw): Verify the Liveness....Clicking on this link with take you to our help center where you can verify your "liveness" and continue. Liveness? Really? Uh, not in the English vocabulary people. (see screenshot) Makes me very suspicious about this whole verification thing!

Moderator
Avery O Moderator Member Since: Nov 23, 2015
27 of 235

Hi Sergei, 


I have confirmed this with the team and you will need to re-verify your identity. Kindly follow the instructions on the email notification you received to verify your identity. Feel free to follow up on the same ticket thread if you have further questions about the process, and the team will assist you further.


-Avery
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Active Member
Sergei N Member Since: Sep 7, 2018
28 of 235

Thanks.

Ace Contributor
Felix E.K. S Member Since: Sep 7, 2016
29 of 235

My ID was verified 2 years ago and I have been away from Upwork until now. I am now back and would like to do a video verification. What is the procedure and what do I do? I don't see any link that shows where a video verification could be initiated.

 

Please help...

Moderator
Goran V Moderator Member Since: Mar 24, 2017
30 of 235

Hi Felix,

 

Unfortunately freelancers can't initiate the video verification process from their end. Once it is requested our team will reach out to you with detailed instructions on how to complete the short verification process. Thank you.


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