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pointless re-verify

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
21 of 248

Slawomir R wrote:

 

I'm more annoyed by the treatment by Upwork and this is something which may lead me to moving somewhere else.


I agree accounts should be released swiftly after a hold (but usually the hold comes after a request was ignored?)

 

But I would not do the "If you don't change the way you do business I am leeeeeaaaaving..." threat.

 

 

Those are always funny, considering that Upwork has twice as many freelancers as it needs or wants in almost every category.

 

slawomir_rewaj
Active Member
Slawomir R Member Since: Nov 24, 2015
22 of 248

I have got the hold together with the request. The same happened last month.

slawomir_rewaj
Active Member
Slawomir R Member Since: Nov 24, 2015
23 of 248

The hold was finally removed, after 5 hours.

Not that bad, as it probably didn't affect any of my clients.

middlov001
Active Member
Sergei N Member Since: Sep 7, 2018
24 of 248

Hi, everybody.

 

Last week I received re-verify mail from upwork, but I don't understand why.

I already have passed video calling and ID verification.

But it need to video call again, and it says need to do for 10 mins.

My English skill is not so good, so I'm worry.

Hope someone to help me.

 

Thanks.

prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
25 of 248

Re-verify means that you have previously done video verification.

And you are being asked to do so again.

It's NOT A BIG DEAL.

 

It would be a waste of your time to try to determine why. It could simply be random luck of the draw.

 

IT IS NOT an English language skills exam.

 

You won't be speaking English for 10 minutes.

 

re: "Hope someone to help me."

There is nothing to "help."

 

Just follow the instructionsn you received and get it over with.

middlov001
Active Member
Sergei N Member Since: Sep 7, 2018
26 of 248

Thanks for your help.

jr-translation
Community Guru
Jennifer R Member Since: Sep 15, 2017
27 of 248

Preston H wrote:

Re-verify means that you have previously done video verification.

And you are being asked to do so again.

It's NOT A BIG DEAL.

 

It would be a waste of your time to try to determine why. It could simply be random luck of the draw.

 

IT IS NOT an English language skills exam.

 

You won't be speaking English for 10 minutes.

 

re: "Hope someone to help me."

There is nothing to "help."

 

Just follow the instructionsn you received and get it over with.


It might be used to verify the English skill which he has set to fluent.

impactwriter
Active Member
Eileen S Member Since: Oct 22, 2019
28 of 248

ha ha...well it sure isn't! This is the prompt I got after submitting my drivers license (against my better judgement, btw): Verify the Liveness....Clicking on this link with take you to our help center where you can verify your "liveness" and continue. Liveness? Really? Uh, not in the English vocabulary people. (see screenshot) Makes me very suspicious about this whole verification thing!

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
29 of 248

Hi Sergei, 


I have confirmed this with the team and you will need to re-verify your identity. Kindly follow the instructions on the email notification you received to verify your identity. Feel free to follow up on the same ticket thread if you have further questions about the process, and the team will assist you further.


~ Avery
Upwork
middlov001
Active Member
Sergei N Member Since: Sep 7, 2018
30 of 248

Thanks.

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