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problem with the billing method

samantha88
Active Member
Arooj A Member Since: Nov 6, 2017
1 of 12

So, my agency plan is stuck. I can't go past the billing method. I card won't allow online transaction, and we don't have paypal here in pakistan? Why ain't there an option for the payonner card?

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
2 of 12

@Arooj A wrote:

 Why ain't there an option for the payonner card?


 Because it is not a proper credit card, and for security reasons only proper credit cards, or the few debit cards which function on the same level as a proper credit card can be used.

 

Edited as Joanne explained that for Membership billing (not as a client billing method) Payoneer *is* accepted.

 

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
BEST ANSWER
3 of 12

Hi Arooj,

 

Upwork accepts the following billing methods for paying memberships:  

  • Visa, MasterCard, Discover, or American Express.
  • Credit, debit, and Payoneer cards are all acceptable, as long as they have a sufficient available balance.

Here's the help article for more information.  To add your Payoneer card as billing method, please log in to your Upwork account and go to adding a billing method. Please click on the option for debit/credit and enter the card number. Someone from our team will also reach out to assist you further. You can access your ticket here. Thank you!

 

~ Joanne
Upwork

View solution in original post

gouravmittal15
Active Member
Gourav K Member Since: Jan 17, 2018
4 of 12

I have a debit card and paypal but when i will coming on upwork for adding billing method with upwork its show error why?

nkocendova
Community Guru
Nina K Member Since: Nov 29, 2017
5 of 12

Hi Gourav,

Please first complete your tax information in your settings and then try adding your get paid method and don't hesitate to reach back out if you are still having issues with this.

~Nina
gouravmittal15
Active Member
Gourav K Member Since: Jan 17, 2018
6 of 12

 I can't go in the billing method. I card won't allow the online transaction,? I have Bank Debit Card but its cant be add please help me i want to purchase agency plan?

nkocendova
Community Guru
Nina K Member Since: Nov 29, 2017
7 of 12

Hi Gourav,

You'll have to use a credit card or paypal, as Upwork doesn't allow for prepaid cards or virtual cards. Some bank cards work if they function also as credit cards but in general, debit cards are unfortunately not accepted.

~Nina
gouravmittal15
Active Member
Gourav K Member Since: Jan 17, 2018
8 of 12

So how we fixed this issue?

gouravmittal15
Active Member
Gourav K Member Since: Jan 17, 2018
9 of 12

paypal also not working?

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
10 of 12

Gourav,

 

Please, note that PayPal account needs to be verified in order to be added as a billing method. You may need to check with PayPal directly about the verification process in your location specifically as it may vary.

~ Valeria
Upwork
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