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profile name does not match legal name

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Active Member
Christine G Member Since: Feb 1, 2019
1 of 10

My current profile name does not match my legal name. It has not created any issues with getting work or getting paid, but I am afraid it is going to cause issues down the road at some point. I tried to change it when I was creating my account and going through the verification process, but it did not work for some reason.

 

Here's the background:

- I created a profile using my professional name "Christina Gray"

- As part of the verification process, I submitted my CA DL with my legal name "Christine Grail" and submitted a request to change the name on my profile, as well, so that it would match

- My profile was ID verified (not sure how?) but the name change never went through

- I submitted another request to change the name later on but got an error saying that I couldn't change it because it needed to match my legal name (which is ironically what I was trying to do!)

 

How can I resolve this?

Thanks!
Christina

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 10

Hi Christina,

 

Please note that your profile must represent you as an individual and that all the information in your profile including your name needs to be accurate, truthful and verifiable. 

 

Changing your name to anything other than a recognized name variation (for example James to Jim) will require ID verification.

 

Let us know if you have any other questions and please check this help article for more information on how to update your profile name.

 

Thank you!

~ Bojan
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Community Guru
Petra R Member Since: Aug 3, 2011
3 of 10

With all due respect, Bojan....

 

I think you want to re-read Christina's OP again, and then delete your canned response and try again with one which actually addresses the points she is posting about.

 

It is entirely pointless telling her she should do what she tried to do all along, not to mention the nice "Well, that went wrong, didn't it" moment of giving her the ID verified status on the strength of an ID which does not match her Upwork account name.

 

Active Member
Christine G Member Since: Feb 1, 2019
4 of 10

Bojan,

Just to clarify... due to a glitch in the Upwork website, my profile currently does NOT represent my legal name and I'm trying to get it fixed. I tried to correct the name when I was going through the verification process, but it did not work. The verification passed but the name on the profile was not updated to match the documents that were submitted with my verification.

Thanks,

Christina

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
5 of 10

Hi Christina,

 

I apologize for the confusion. We followed up with our team about your concern. Both your ID verification and name change request are approved now.

 

Let us know if you need any further assistance.

 

Thank you.

~ Bojan
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Active Member
Christine G Member Since: Feb 1, 2019
6 of 10

Thanks! My correct legal name is now showing up for my profiel, but it is asking me to go through the verification process and upload my ID, etc. Should I do that again? Or is there a way to go around it? The ID I originally sent is valid and matches the new name.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
BEST ANSWER
7 of 10

Christine, it looks like when you submitted your ID before, it was for a different type of verification, to verify your location. We do try to limit the number of times we ask users to verify their identity. Sometimes, however, we need to ask again. In this case, the notification you see is for the ID badge and is completely optional. Here is more information about it. If you are interested, feel free to click Get Started and complete the process. Thank you.

~ Bojan
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Active Member
Christine G Member Since: Feb 1, 2019
8 of 10

I logged out and logged back in after a few hours and everything looks good now. It is no longer blocking me from submitting to jobs and asking me to verify.

 

Thank you for helping me to fix this!

 

Christine

Active Member
Israr A Member Since: Aug 5, 2018
9 of 10

Hi Bojan,
I have a problem to verify my identity, actually, I changed my name from **Edited for Community Guidelines** (which is my professional name but not official) to **Edited for Community Guidelines** (my official name on the ID card) with the help of Upwork community after explaining the reason, cause it was denied first when I tried to change from settings. 

Now it is **Edited for Community Guidelines** on my Upwork account, I need to verify my identity and when I am trying to upload my identity documents the text box auto-fills to the previous name and not allowing me to enter my official name. (I am attaching the pictures also please view them)

Please suggest me about the next process, Thanking you in advance for your time and support. 

Regards:

**Edited for Community Guidelines**

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
10 of 10

Hi Israr,

 

One of our team members will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
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