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profile name not updating

vinoshini
Active

My Account name and profile name are not matching hence I am not able to get Paid kindly help to change my profile name. Trying to contact the helpdesk but no luck. Please get this problem solved.

5 REPLIES 5
g_vasilevski
Community Manager
Community Manager

Hi Subashini,

 

To submit a name change request go to Settings > Contact Info and update your name. However, please keep in mind that your Upwork name needs to be your full legal name. Thank you.

~ Goran
Upwork

hi,

thanks for your reply.

I tried name change several times. but it keeps saying your name change is denied.

please send me any solution to solve this problem

Hi Subashini,

 

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your name change request. Thank you.

~ Goran
Upwork

Hello Goran, Even I am facing a similar issue. I need to update my profile name which is the same as my account name. 

 

However, the system says, profile name change request is denied. 

 

Request for assistance from Upwork Team. 

 

My name - Kirthana V (same as the account name) 

But my profile name is - Lets Socialize Brands (which I am trying to rename to my name, Kirthana V, unfortunately, the system is denying to update) 

 

 

Hi  Kirthana,

 

We’ll have one of our agents reach out to you via a support ticket to assist you with your request. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
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