Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

"An unknown error has occured" when tring to log in with desktop app on mac

Highlighted
Active Member
Arthur K Member Since: Apr 2, 2020
1 of 16

Screen Shot 2020-04-02 at 18.29.50.pngScreen Shot 2020-04-02 at 17.47.39.jpg

Screen Shot 2020-04-02 at 18.29.50.png

I've tried restart computer and reinstall app with no success

Highlighted
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2 of 16

Hi Arthur,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Untitled
Highlighted
Active Member
Sahidur Rahman S Member Since: Nov 4, 2019
3 of 16

Hi there,

I am also facing the same issue.

I could not work for my client.

Please help me to resolve this issue.

I am using Upwork Desktop Mac App Version 5.3.3.883

 

Thanks

Sahidur Rahman Suman

Highlighted
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4 of 16

Hi Sahidur Rahman,

 

Could you please look at the system tray where the Upwork icon should be running? Please right-click on that and go to settings and logout. Once this is done, click on the application icon and log back in.  

 

If the issue persists, you can also try Troubleshooting tips shared in this help article.

 

Thank you.


~ Bojan
Untitled
Highlighted
Active Member
Sahidur Rahman S Member Since: Nov 4, 2019
5 of 16

Hi Bojan,

It was not working for me even I did not get any logout option.

I am unable to login my account via Desktop app.

 

Thanks

Sahidur Rahman Suman

Highlighted
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
6 of 16

Hi Sahidur Rahman,

 

We'll have one of our agents reach out to you via a support ticket to further assist you with this issue. 

 

Thank you for reaching out to us. 


~ Bojan
Untitled
Highlighted
Active Member
Salla C Member Since: Apr 24, 2020
7 of 16

Hey!

 

I have the same problem. I've tried all the above and also heard adding  "command> mv ~/Library/Application\ Support/Upwork{,.bak}" on Terminal might do the trick but so far nothing has worked and I keep getting an "unknown error". 

Highlighted
Active Member
Salla C Member Since: Apr 24, 2020
8 of 16

Hey!

 

I downloaded the desktop app and am trying to login but keep getting an error message: "an unknown error occured".

This is what I've tried so far without success:

 - command> mv ~/Library/Application\ Support/Upwork{,.bak} on Terminal

- clearing cache

- re-installing app

- restarting laptop 

- logging in using both username and email

- changed my password

 

Could I get some help in getting it to work, please?

 

Highlighted
Active Member
James A Member Since: Apr 25, 2020
9 of 16

Hi,

 

I use Upwork Desktop App on Xubuntu 18.04. I had same problem after installing the latest stable version (5.3.3.883_amd64.deb) and happily I solved it. What I did to solve :
-- Go to Settings (right click on panel icon)

-- Clicks on Advanced → Clear Cache And Restart

image.png

 

Hope this will help.

 

Cheers.

Highlighted
Active Member
Salla C Member Since: Apr 24, 2020
10 of 16

Thank you James. 

 

As I mentioned, clearing cache didn't work when I tried it.

 

I'm glad it worked for you!

TOP KUDOED MEMBERS