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mikesmorg
Community Member

"Salary" payment issue

I had a short hourly contract which was completed successfully and closed last week. I logged the time properly in my timesheet via manual time (double checked this).

 

Today the client sent me a message that he was overcharged. I looked at my transactions and see a "salary" payment from him today that is pending and will clear in a few days. I've never seen a salary payment before so I'm confused and not sure the best course of action to take. I assume this is something he initiated on his end in error but I'm not sure. 

1 REPLY 1
AveryO
Community Manager
Community Manager

Hi Michael, 

It sounds like your client set up a Weekly Payment by mistake. Your client will need to close the contract, and set up a new one, making sure that they do not set a recurring weekly payment on the contract. 

As for the payment that was charged to them, you can let them know that you will be issuing a refund for the over payment.


~ Avery
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