May 4, 2020 05:29:20 PM by Michael S
I had a short hourly contract which was completed successfully and closed last week. I logged the time properly in my timesheet via manual time (double checked this).
Today the client sent me a message that he was overcharged. I looked at my transactions and see a "salary" payment from him today that is pending and will clear in a few days. I've never seen a salary payment before so I'm confused and not sure the best course of action to take. I assume this is something he initiated on his end in error but I'm not sure.
May 4, 2020 11:39:29 PM by Avery O
Hi Michael,
It sounds like your client set up a Weekly Payment by mistake. Your client will need to close the contract, and set up a new one, making sure that they do not set a recurring weekly payment on the contract.
As for the payment that was charged to them, you can let them know that you will be issuing a refund for the over payment.
User | Count |
---|---|
409 | |
284 | |
255 | |
161 | |
158 |