"Sorry, something went wrong. Please try again later." error message when a video on my portfolio

[beb58428]

Why i get this error when i tried to publish a portfolio , the video itself is not 100mb is just around 50mb but why i get this error ? can someone help me?

[AndreaG]

Hi Jeffrey,

Could you please try using a different browser or the incognito mode of your current browser? You may also try clearing your browser’s cache and cookies. 

[jeremy_zimmerman]

Thank you, Andrea.

I tried that as well as rebooting and no luck. Anyone else having this problem?

I am using Safari iOS. Screenshot attached.

[ArjayM]

Hi Jeremy,

Thank you for your response and confirmation. We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you on this page once your case is fully reviewed.

[beb58428]

Are you also refering to me or only Jeremey? I hope your agent will be reaching out me too 

[AndreaG]

Hi Jeffrey,

I believe Arjay was referring to Jeremy. I went ahead and converted your post into a support ticket as well to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you soon.

[beb58428]

Thankyou Andrea

[beb58428]

Any update with my queries? 

[ArjayM]

Hi Jeffrey,

I can see that the team had updated your ticket here with more information and further instructions on how to resolve the issue. We highly suggest you coordinate with the team through that ticket if you still need further assistance and they'll surely look into that for you.

[beb58428]

Still getting the same error i tried incognito and try different browser too and clearing browser's cache.  no luck

[jeremy_zimmerman]

Right there with you, Jeffrey. I've tried multiple times and produced same dissatisfying result. Does UpWork support monitor these messages or do need to submit a ticket?

[beb58428]

Are you still having the same problem? still no agents reaching out 

[jeremy_zimmerman]

Hi Jeffrey - a person from UpWork named **Edited for Community Guidelines** has been working with me to figure out the source of the problem. No success yet but it does appear they are working on it.

[beb58428]

Still no agents working out with me. 

[ArjayM]

Hi Jeffrey,

I can see that one of the team members has reached out with more information and instructions on how to resolve the issue on this ticket. Please let the team know if you still need further assistance by responding to the email linked to that ticket and they will surely assist you accordingly.

[beb58428]

Still got the error messages neither i use different browser or clear my cache. but the ticket said it already been solved i still need further assitance

[LuiggiR]

Hi Jeffrey,

I'm sorry to hear that the problem persisted. I've followed up with the team and one of our agents will be getting in touch with you soon via a support ticket.

[beb58428]

I cant find the link where do we check tickets? 

[PradeepH]

Hi Jeffrey,

You can access and respond to the support tickets from here. 

Thank you,

Pradeep

[jeremy_zimmerman]

I just received this message from the agent help me:

"It appears that your issue is more complex, and so this issue is transferred to our Technical Support Team for further assistance. I will be sending you a reply as soon as I receive an update. I have set the status of your ticket to "on-hold," but you do not need to provide additional information at this time."

I expect we facing the same problem so hopefully the progress made on my case will benefit you. Will keep you posted.

[beb58428]

Yeah me too still facing the same issue neither when i use different browser or clear my cache or use incognito. Hopefully soon we make progress on this issue

[jeremy_zimmerman]

Hi Jeffrey - UpWork fixed the problem that was preventing me from publishing my case study portfolio item (https://www.upwork.com/fl/~01afdc1bec369ccfb9?p=1665747645373251584.) They did not mentioned what the problem was but you might try publishing yours to see if it goes live as we might have shared the same issue.