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Re: "Test Has Expired" Error—How Do I Contact Upwork Customer Support?

Active Member
Hissane H Member Since: Feb 1, 2019
1 of 2

Hi. I seem to be having an issue with a test I've never taken. I also don't know how to contact customer support—how to get into contact with a support agent discreetly and privately, and I hope posting my issues and concerns to a public forum like this for the entire community isn't the only way of doing so.

The issue I'm having is with the English Spelling Test (U.S. Version), where I keep getting this error message: "Your test has expired. You can retake the test after 05/06/2019" every time I try to start the test, even though I've never taken this test. I've tried deleting the cookies and site data on my Chrome browser to no avail. I'm only just starting on Upwork as a freelancer and I would really appreciate any help. If it's anything I can do on my end, please let me know.

Thank you,
–Hissane

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 2

Hi Hissane,

 

We'll have one of our agents reach out to you directly and assist you further with this, thank you for reaching out to us.

~ Bojan
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