"This job post is no longer available"

Baris A · Feb 22, 2018 02:15:19 PM

It seems to be solved. I tried with some of the samples I gave before and they work.

Jess C · Feb 22, 2018 02:20:22 PM

@Baris A wrote:
It seems to be solved. I tried with some of the samples I gave before and they work.

Great to hear. I'm still extremely frustrated with Upwork's lack of transparency, communication skills, and constant brush-off of major concerns over basic functionality of the site being BROKEN for weeks on end. But go to status.upwork.com and it shows "Operational" across the board at pretty much all times, and with no access to meaningful information when there IS something wrong. Beyond irritating.

(PS I like your new profile pic!)

Baris A · Feb 22, 2018 02:41:27 PM

@Jess C wrote:
@Baris A wrote:
It seems to be solved. I tried with some of the samples I gave before and they work.
Great to hear. I'm still extremely frustrated with Upwork's lack of transparency, communication skills, and constant brush-off of major concerns over basic functionality of the site being BROKEN for weeks on end. But go to status.upwork.com and it shows "Operational" across the board at pretty much all times, and with no access to meaningful information when there IS something wrong. Beyond irritating.

(PS I like your new profile pic!)

: ( They made me change it after verification. Now everyone can enjoy my regulation passport picture.

Valeria K · Feb 23, 2018 09:32:49 AM

All,

I'd like to confirm that the fix for this issue was released yesterday. Now clients' past jobs should be accessible from the Work History unless the job was cancelled by Upwork due to ToS violation.

We appreciate your patience as this issue was getting fixed and once again apologize that it took longer than expected.

~ Valeria

Jess C · Feb 23, 2018 01:20:20 PM

@Valeria K wrote:
All,

I'd like to confirm that the fix for this issue was released yesterday. Now clients' past jobs should be accessible from the Work History unless the job was cancelled by Upwork due to ToS violation.

We appreciate your patience as this issue was getting fixed and once again apologize that it took longer than expected.

Thank you for the update. I would still very much like an explanation of the lack of transparency with these issues, and lack of basic communication without hounding.

Why was this site-wide issue never added to status.upwork.com? Major functionality was missing for all freelancers. I've asked this question several times and no one has been willing to answer it. We deserve a better explanation, and better communication in general.

Valeria K · Feb 23, 2018 02:00:58 PM

Jess,

Historically, we've reserved status.upwork.com to inform users about site outages that prevent them to log in or use the site completely as well as site-wide issues with payments or messaging.

That said, we appreciate your feedback and will use it as we are working on improving our notification and communication processes.

~ Valeria

Jess C · Feb 23, 2018 02:33:42 PM

@Valeria K wrote:
Jess,

Historically, we've reserved status.upwork.com to inform users about site outages that prevent them to log in or use the site completely as well as site-wide issues with payments or messaging.

That said, we appreciate your feedback and will use it as we are working on improving our notification and communication processes.

There is space down the side of that page to report issues exactly like this one, which was definitely site-wide. Third bullet down:

Jess C · Feb 23, 2018 02:35:56 PM

@Jess C wrote:
There is space down the side of that page to report issues exactly like this one, which was definitely site-wide. Third bullet down:

Also, while you're at it, the typos in the sixth and eighth bullets are rather embarassing.

Jeff R · Feb 23, 2018 02:56:32 PM

Oh it was a bug?

I knew it!

Well, glad that's sorted.

Maria T · Mar 9, 2018 12:23:32 PM

Hi Valeria,

Well, I do not know if the problem is really solved.

In several works that I have looked at today, I have found that "This job is no longer available" in the client's history list. Are all those who take me to that screen supposed to have been "erased" by Upwork?
And what about the jobs in which the link (is black, not green) has disappeared?

On the other hand, the trick I used to use (go to the profile of the freelancer who has done the work and search there), is not working well either.
In some cases, the link to the freelancer is not active, is it also been "deleted" by not following the TOS?

Well it seems that not because, in some jobs without a link (is black, not green), the freelancer link is active but, when trying to enter it says "This profile is no longer available".

I do not know if I have explained myself very well