Apr 3, 2019 12:49:29 PM by Rahul S
I recieved an email stating that "This job was not in compliance with our Terms of Service" and was cancelled by Upwork. Will I get "connects" back? If YES, then when? And if NO, then why?
Solved! Go to Solution.
Apr 3, 2019 01:36:13 PM by Miriam H
Rahul S wrote:Thank you for your kind reply.
But I must inform you that two jobs were cancelled stating the above reason. I was informed about both of them via email 2 and 3 days ago respectively.
But I haven't received any "connects" till now.
When do I get back 4(2+2) connects??
Did you check your connects transaction report? That's the best place to look, it will show the "credit" back for the canceled job.
Apr 3, 2019 12:51:51 PM Edited Apr 3, 2019 01:41:21 PM by Preston H
Rahul:
If Upwork REMOVES a job like that, then freelancers automatically receive the connects back within two to three business days.
Apr 3, 2019 01:06:07 PM by Rahul S
Thank you for your kind reply.
But I must inform you that two jobs were cancelled stating the above reason. I was informed about both of them via email 2 and 3 days ago respectively.
But I haven't received any "connects" till now.
When do I get back 4(2+2) connects??
Apr 3, 2019 01:36:13 PM by Miriam H
Rahul S wrote:Thank you for your kind reply.
But I must inform you that two jobs were cancelled stating the above reason. I was informed about both of them via email 2 and 3 days ago respectively.
But I haven't received any "connects" till now.
When do I get back 4(2+2) connects??
Did you check your connects transaction report? That's the best place to look, it will show the "credit" back for the canceled job.
Apr 3, 2019 01:39:30 PM by Rahul S
Thank you!
I checked. It was credited but without any notifications.
That is why I got confused.
Thanks again for your kind guidance!
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