Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

"This job was not in compliance with our Terms of Service" - Will I get connects back??

Active Member
Rahul S Member Since: Oct 14, 2018
1 of 5

I recieved an email stating that "This job was not in compliance with our Terms of Service" and was cancelled by Upwork. Will I get "connects" back? If YES, then when? And if NO, then why?

Community Guru
Preston H Member Since: Nov 24, 2014
2 of 5

Rahul:

If Upwork REMOVES a job like that, then freelancers automatically receive the connects back within two to three business days.

Active Member
Rahul S Member Since: Oct 14, 2018
3 of 5

Thank you for your kind reply.
But I must inform you that two jobs were cancelled stating the above reason. I was informed about both of them via email 2 and 3 days ago respectively.
But I haven't received any "connects" till now.
When do I get back 4(2+2) connects??

Community Guru
Miriam H Member Since: May 16, 2017
BEST ANSWER
4 of 5

Rahul S wrote:

Thank you for your kind reply.
But I must inform you that two jobs were cancelled stating the above reason. I was informed about both of them via email 2 and 3 days ago respectively.
But I haven't received any "connects" till now.
When do I get back 4(2+2) connects??


Did you check your connects transaction report? That's the best place to look, it will show the "credit" back for the canceled job. 

View solution in original post

Active Member
Rahul S Member Since: Oct 14, 2018
5 of 5

Thank you!
I checked. It was credited but without any notifications.
That is why I got confused.
Thanks again for your kind guidance!

TOP KUDOED MEMBERS