"TypeError: Cannot read property 'group' of undefined"

[cameron-werth]

Hi there, I see this is a common error for people. As everyone says to "try a different web browser, clear your cookies, etc.". Unfortunately this is not working for me, still. I have the same issues of not being able to post new pictures and other stuff, etc. Is there a fix for this yet?

Thanks

[alexpavlutskiy]

Hi
Same problem

[BojanS]

Hi Oleksandr,

We'll have one of our agents reach out to you via a support ticket to assist you with this concern. 

Thank you for reaching out to us. 

[buildable_mdl]

I need to file a support ticket for this as well.

[AveryO]

Hi Max, 

A member of the Customer Support Team will reach out to you to assist you with your concern.

[petigor]

Hello,
The same problem.

"TypeError: Cannot read property 'group' of undefined" occurred while adding images to the portfolio. 

I tried cleaning cookies and different browser, but the problem persists.

Thanks

[g_vasilevski]

Hi Igor,

I`m sorry about the inconvenience this had caused you.

One of our team members will reach out to you via ticket as soon as possible and will assist you further. Thank you.

[buildable_mdl]

Still having this issue two and a half weeks later, and no support ticket has been filed. 

Please assist. 

[AveryO]

Hi Max, 

I'm sorry for the oversight. I have followed up again with the Customer Support Team so that they can reach out to you and assist you with your concern. 

[edita_re]

Hi there UpWork team,

I will be very thankful if you could help me as soon as possible.

I try to update the info on my portfolio and now can't publish. It's said "TypeError: Cannot read property 'skillUid' of undefined". (Screenshot attached)

Many thanks in advance!

[BojanS]

Hi Edita,

I apologize for the inconvenience this caused. We'll have one of our team members reach out to you directly via a support ticket and further assist you with this issue. 

Thank you!

[nidimoser]

TypeError: Cannot read property 'message' of undefined error when uploading a 300kb .png file to my portfolio, Ive tried to clear cookies and cache but it does not help.

[BojanS]

Hi Nicole,

We'll have one of our agents reach out to you via a support ticket to assist you with this issue. 

Thank you for reaching out to us. 

[tejama]

I have the exact same problem, but my error is TypeError: Cannot read property 'message' of undefined.

Please help.

[JoanneP]

Hi Mateja,

I've shared your concern with the team, and one of our agents will reach out and assist you directly via a support ticket. Thank you.

[dallhouse]

When I attempt to upload an image to a portfolio project, I receive the following error:

TypeError: Cannot read property 'message' of undefined

I have attempted the following solutions: different browser; clear cache; incognito mode (each browser); multiple files and file types (png, jpg). However, nothing works.

[BojanS]

Hi Nicholas,

We apologize for the inconvenience this caused to you. This is a known issue and our engineers are looking into it. Our team will reach out to you regarding this issue directly via a support ticket and keep you updated.

We appreciate your patience while our team is working on fixing this issue.

[e494d900]

I'm experiencing this same problem. This question thread is literally zero help, moderators are only replying with canned messages saying someone will reach out to you. 

[e494d900]

*Update*

Hey reader, I hope this helps! Check the resolution of your file you are trying to upload. My thought is that the code of the site only supports files up to a certain resoultion. For example, I had the error trying to upload a Hi Res image (resolution 728x728). When using the same image at the resolution 100x100 I had no problems and it uploaded fine. 

Best wishes! 

Cheers

[5b2b5c25]

Hey Chazz - do you mean 1000x1000 pixels? 100x100 pixels is barely a small icon size

I get a message something about an "n=undefined" or soemthing and "Sorry, something went wrong. Please try again later.", after uploading a big project on my portfolio, several photos and long description.

I have to say, was a terrible experience - had to reexport each image to fit the uploader ratio, can't even upload videos (a lot of my work is videos). And then two days later when I'm finally done, it gives me this annoying message.

I thought Upwork was a legit platform but it really feels wonky and unreliable.

[JoanneP]

Hi Guy,

I'm sorry for the inconvenience this has caused you. I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!

[pranotohire]

i have same problem friend

[JoanneP]

Hi Joko,

One of our team members will reach out and assist you directly via a support ticket. Thank you!

[457cc1ef]

Spoiler

Unfortunately, i have a simular issue when adding an image to a portfolio item. Please, find the screenshot of the issue below. I tried using different browsers and clearing cookies, nothing helped.

[g_vasilevski]

Hi Dmytro,

Could you try clearing your cache and cookies or adding your portfolio item from another browser? Thank you.

[457cc1ef]

Thank you for the reply!

I have done all of it, nothing helped. Could this be because i  registered just yesterday and have some sort of restriction for some time? Though i have managed to upload one portfolio item.

[g_vasilevski]

Hi Dmytro,

Just to confirm that you don't have any restrictions. Rest assured, our team will reach out to you via ticket as soon as possible and will assist you further with your portfolio items. Thank you.

[archiiso]

I do have the same problem, but this error appears only with the images that I am exporting from photoshop somehow.

[LuiggiR]

Hi Laurentiu,

Sorry to hear you're having trouble with this, we'll have one of our agents reach out to you via a support ticket.

Thank you.

[arsalan-zia]

Hi, thanks for reply. I found a solution to this issue of mine. It was only
happening when I try to update portfolio but haven't appeared as soon as I
recreated my portfolio.

[bright-matt]

I had this problem too but found changing the image to a lower resolution worked. 

[shiro_hotaru]

I have tried 3 different Broswers, Cleared Cache and Cookies. Still getting this evertime i try to update my profile, help!

[NikolaS]

Hi Scarlet,

One of our team members will reach out to you directly via a support ticket to assist you further with this issue. You can access your tickets on this page. Thank you for your patience.

[jamesbishton]

Also experiencing this same problem, I have tried clearing the cache and using different browsers but to no effect. 

[AleksandarD]

Hi James,

I shared your issue with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.

[65f1a478]

Hi, I keep getting this notification:

TypeError: Cannot read property 'message' of undefined

when trying to upload images into my portfolio. I tried clearing cache, cookies and change the browser, an nothing helped. What do I do?

Thanks

Alicja

[BojanS]

Hi Alicja,

We'll have one of our agents reach out to you via a support ticket to assist you with this issue. 

Thank you for reaching out to us. 

[marina_voron]

Hello, Bojan.

I have the same problem. Help me please to find sollution.

[BojanS]

Thank you for reaching out to us, Marina.

One of our team members will reach out to you directly via a support ticket to assist you with this issue.