"Unknown error" when trying to use desktop app

[shawnvw]

Using a Windows 10 computer. I need to reinstall the desktop app, but in the process it asks me to log in. When I do, I get the error "An unknown error has occured."

[BojanS]

Hi Shawn,

Could you please try Troubleshooting tips shared in this help article.  If the issue persists, please report it following ''How do I report a problem?'' section of previously shared Troubleshooting guide, and our team will assist you directly.

Thank you.