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"Unknown error" when trying to use desktop app

shawnvw
Ace Contributor
Shawn W Member Since: Feb 23, 2016
1 of 2

Using a Windows 10 computer. I need to reinstall the desktop app, but in the process it asks me to log in. When I do, I get the error "An unknown error has occured."

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 2

Hi Shawn,

 

Could you please try Troubleshooting tips shared in this help article.  If the issue persists, please report it following ''How do I report a problem?'' section of previously shared Troubleshooting guide, and our team will assist you directly.

 

Thank you.

~ Bojan
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