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"Your account has been suspended"

carvalhocodes
Active Member
Laise C Member Since: Mar 1, 2021
1 of 4

Hi.

 

I logged in today and found out my account has been suspended:

  "Your account has been suspended. Please contact customer support."

How can I solve this?

 

Thanks

djondinium
Community Manager
Aleksandar D Community Manager Member Since: Mar 23, 2019
2 of 4

Hi Laise,

 

One of our team members will reach out to you directly via email to assist you further with your account.

Please note that your profile must represent you as an individual and that all the information in your profile including your profile photo needs to be accurate, truthful, and verifiable. Please check this help article for more information on how to update your profile photo.

 

Thank you.

~ Aleksandar
Upwork
carvalhocodes
Active Member
Laise C Member Since: Mar 1, 2021
3 of 4

So if I change my profile picture to a more accurate one, my account will be active again or will I still need help for support?

djondinium
Community Manager
Aleksandar D Community Manager Member Since: Mar 23, 2019
4 of 4

Hi Laise,

 

You still need help from our support team to resolve the issues on your account. The profile picture was just a gentle reminder.

 

Thank you.

~ Aleksandar
Upwork
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