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"Your financial account is suspended"

fareek
Active Member
Faran A Member Since: Apr 11, 2018
11 of 88
Hi avery,

The turn around time on my ticket was 24-48 hours. I still have not got any response from upwork team. They even haven't told me what the problem is. It's effecting my carrier as well as financials. My profile is going in 100% success score. And now I am being effected due to this.
So now how long I have to wait. No one is responding on my ticket.

Thanks
aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
12 of 88

Hi Faran, 

 

I checked your account and can see that the team is looking into it. I have followed this up with them so that they can get back to you the soonest. 


~ Avery
Upwork
fareek
Active Member
Faran A Member Since: Apr 11, 2018
13 of 88
Hi Avery.

Respectfully, this is my bread and butter that we are talking here. So no you are not understanding my concern over here. The team took time off 48 hours. And I think it's more then enough to look at my account. At least let me know the issue. Your ticket turnaround time was 48 hours and it has been about that. It's my hard earn money that I want to withdraw and pay my bills. Ask them to please please please please tell me the issue. Please.

Thanks.
aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
14 of 88

Faran, I understand how this can be frustrating for you which is why I have monitored this closely. As I have previously mentioned your account is being reviewed. And while the team hasn't reached out to you yet, I can see that there is progress on the investigation.

I am unable to share more information to you in the Community since this is a public forum, and it would be best if the team handling your issue is the one who reaches out to you to explain it in detail. I have made another follow up on your behalf as requested.


~ Avery
Upwork
fareek
Active Member
Faran A Member Since: Apr 11, 2018
15 of 88

Avery,

 

Sorry to Say, Looks like your promises are just merley words. I can see no progress. I can see no response. I cannot withdarw my HARD EARNED MONEY.  I cannot work with my client, because I dont know if even my future is with upwork or not. I Keep thinking that what can be the issue. Have I done some blunder? And so on. 

 

And all I am getting is replies (not on ticket, on a public forum from you) that it is being investigated (Which I do appreciate). If the ticket cannot be looked into in 48 hours then dont give 48 hours turn arround time. It has been more then 3 days. More then 78 hours. Now please dont give me a general Answer that it is being looked at and you have send another follow-up. Give me the reason. If this is "Public forum" And you cannot discuese it here. Then send me private message. But inform me of the reason.

 

 

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
16 of 88

Faran, unfortunately, I do not have the information to explain why there is a limitation to your financial account. These sort of issues are handled by a different department who have more information on your account issue and are the best people to explain it to you in detail.

 

I would also be frustrated if there has been no feedback, especially if it's my financial account that's being questioned. While I also want this resolved asap, I would like to ask for your patience while the team hasn't responded to you yet. Please know that I have already followed this up with the new team who is handling your ticket so that they can get back to you the soonest. 


~ Avery
Upwork
fareek
Active Member
Faran A Member Since: Apr 11, 2018
17 of 88

Avery,

 

Thanks for your response. I appreciate your efforts. Hope I dont get back here disappointed. People have their lively hood depended on upwork, So I think upwork has to take its SUPPORT services to next level.

Will be waiting for 24 hours for some response from team. Thanks again for your efforts.

 

fcdenz
Active Member
Dindo S Member Since: May 31, 2018
18 of 88

Hello Avery O,

 

Good Day!

I am having the issue now in my financial account however i am already done with the verification video chat with Vincent of Upwork and got verified.
Why I still got this error "Financial transactions for sanguenza dindo (958073) have been limited. Please check your email for additional information or contact customer support."?

I hope i can here from you/Upwork very soon.

Thank you very much!

God Bless.

 

Dindo

radwan_altaf20
Active Member
Radwan A Member Since: Mar 6, 2019
19 of 88

My friend's Upwork account was suspended but the email she received clearly stated that she will be able to withdraw funds from my account, however, now when she tries to withdraw it says "your financial account has been suspended."

 

Attached is a screenshot of the message. It's unfair she has worked really hard for that money which she can't withdraw right now when she needs it the most. She can not contact Upwork customer service because her account is suspended so I am contacting on her behalf please get in touch with her so that she can get the funds.

she needs the funds ASAP. Her account's email address is

**Edited for Community Guidelines**

vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
20 of 88

Hi Radwan,

 

I see our team shared all the available information with your friend and will follow up on the message they recently posted on their support ticket. Please refrain from posting account-related information in the forums, which are public, and note that we won't be able to discuss or provide any information about another users' account in the Community.

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