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Fadela's avatar
Fadela L Community Member

"go to preview" button dosn't work (to publish portfolio)

Hello,

Iam trying to publish a portfolio, after uploading my images and writing my project description, i can't press the button "go to preview" (it's grey and doesn't work).

ACCEPTED SOLUTION
Valeria's avatar
Valeria K Community Member

Hi All,

 

This issue with publishing portfolio items has been resolved and we'll be closing this thread from further replies.

 

We appreciate your patience while this issue was being addressed.

~ Valeria
Upwork

View solution in original post

55 REPLIES 55
Andrea's avatar
Andrea G Community Manager

Hi Fadela,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Monique's avatar
Monique B Community Member

I am having the same issue. The Go To Preview button seems to gray out once I upload images. Has this been resolved yet?

Pradeep's avatar
Pradeep H Moderator

Hi Monique,

 

Thank you for your message. I am sorry to hear about the error. I'll have one of our customer support agents reach out to you directly and assist you further.

 

Thank you

Pradeep

Milanna's avatar
Milanna K Community Member

I also am having the same issue, how do I resolve it?

 

Thanks,

 

Milanna

Pradeep's avatar
Pradeep H Moderator

Hello Milanna,

 

Thank you for your message. I am sorry to hear about the issue. I'll have one of our customer support agents reach out to you directly and assist you further.

 

Thank you

Pradeep

Blessed's avatar
Blessed Z Community Member

Hello, Upwork Community,

 

I'm currently having the same problem. When I add images to a portfolio project listing, the "Go To Preview" button greys out and becomes inactive. This happens for every one of the three portfolio item templates.

 

I've tried logging in from a different browser as suggested in a different post and that hasn't worked. I'm really trying to get up to speed with setting everything up and this is holding me back.

 

Any help will be appreciated.

Goran's avatar
Goran V Retired Team Member

Hi Blessed,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your portfolio item/s. Thank you.

~ Goran
Upwork
Sanja's avatar
Sanja M Community Member

Hi,

 

I have the same problem with "Go to Preview" button and I don't know how to solve it. Could please help me otherwise I can build up my portfolio. Here is the screenshot http://prntscr.com/26d661g

Thank you

Sanja

Goran's avatar
Goran V Retired Team Member

Hi Sanja, 

 

Our team will reach out to you via ticket as well and will assist you further, thank you.

 

 

~ Goran
Upwork
Fernanda's avatar
Fernanda C Community Member

Hi,

 

I have the same problem with "Go to Preview" button and I don't know how to solve it. Could please help me otherwise I can build up my portfolio.

 

~Fernanda

Nikola's avatar
Nikola S Moderator

Hi Fernanda,

 

One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Keywan's avatar
Keywan S Community Member

Hey,

 

Im also having the same issue. Would be great if you could post the solution here on the website.

Nikola's avatar
Nikola S Moderator

Hi Keywan,

 

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

 

~ Nikola
Aleksandr's avatar
Aleksandr B Community Member

Hello, i'm trying to publish a portfolio, after uploading my images and writing my project description, i can't press the button "go to preview" (it's grey and doesn't work).

Nikola's avatar
Nikola S Moderator

Hi Aleksandr,

 

One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

~ Nikola
Mackenzie's avatar
Mackenzie P Community Member

Hello! 

 

I recently completed my first specialized profile, but I can't publish it until I add a project. When I try to do so, I'm able to fill out all the sections, but as soon as I add the required images, the "Go To Preview" button is greyed out. 

 

I have tried on updated Chrome and Safari, and have cleared my cache/cookies. Any suggestions? I feel like not having my work visible is a barrier to getting hired. 

 

Mackenzie

Andrea's avatar
Andrea G Community Manager

Hi Mackenzie,

 

I'm sorry for the inconvenience this has caused. Please know, this is a known issue and our engineering team is currently working on resolving it. We'll update this thread once we have more information.

 

~Andrea
Jacob's avatar
Jacob G Community Member

I'm currently experience the same issue with  my images saying uploadding at 100%, buit i cannot move forward with the creattion of my portfilo, please do help

Joanne's avatar
Joanne P Moderator

Hi Jacob,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
Brittany's avatar
Brittany M Community Member

I am having the same issue.

 

Ashir's avatar
Ashir A Community Member

Hello,

I am trying to publish a portfolio, after uploading my images and writing my project description, i can't press the button "go to preview" (it's grey and doesn't work).

Ashir's avatar
Ashir A Community Member

Hello I am facing the same issue as well.

Luana's avatar
Luana d Community Member

Same same here! Go to preview button is not working!

Ashir's avatar
Ashir A Community Member

Hello,

My Upwork portfolio editor is not working...Can someone Help? I have uploaded a image and it stays there, didnt go to next page.

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