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526de741
Community Member

refund for payment to a freelancer currently in escrow

We recently terminated a contract with a freelancer employee who uses Upwork timer with his contract with us but does other jobs on the side and has little to no output to show what he worked on. I've read how to file a dispute but since we hired him after closing the job ad, so right now I can't follow the instructions on how to request a refund. Every time I click the 3 dots on his name, there's no option to request a refund, help please!

2 REPLIES 2
prestonhunter
Community Member
AveryO
Community Manager
Community Manager

Hi Gerlie, 

It looks like you were able to file a dispute for the hours your freelancer logged. While waiting to hear back from the team, it would be best to check this article on filling disputes for hourly contracts for more information about the process. 


~ Avery
Upwork
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