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refund my connects

mathew_pg
Active Member
Mathew T Member Since: Jan 29, 2017
1 of 4

hi,

i had applied 19 jobs

4 jobs canceld

i didn't get connects back

what can i do?

hod did i get the connects ?

samrat3
Community Guru
Samrat C Member Since: Jun 1, 2016
2 of 4

Hi Mathew,

 

Freelancers get their connects back only when the jobs have been cancelled by Upwork or by the clients WITHOUT HIRING ANYONE.

samrat3
Community Guru
Samrat C Member Since: Jun 1, 2016
3 of 4

Please check out the article Valeria K (Upwork Community Moderator) shared on other thread in the link below:

 

https://support.upwork.com/hc/en-us/articles/211062898-Use-Connects?flash_digest=96b49095af107e00924...

vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
4 of 4

Hi Mathew,

 

I've checked and it appears the four jobs you mentioned were closed, not cancelled, and that's why the Connects used to bid on these jobs haven't been refunded.

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