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refund on unused connects

vegasdesigner702
Active Member
Arnold L Member Since: Apr 30, 2020
1 of 5

how do you get refunded from unused connects. 

rverang
Community Guru
Renante V Member Since: Feb 7, 2018
2 of 5

Arnold L wrote:

how do you get refunded from unused connects. 


There's no such thing (I think).

 

You have to used it within a year of being bought.

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
3 of 5

Hi Arnold, 

Connects expire one year from the date of issue. However, you can only rollover 140 Connects per billing cycle. Are you referring to Connects that were used for job posts where the client didn't hire you?


-Avery
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irishrosecmayo
Active Member
Irishrose M Member Since: Mar 5, 2021
4 of 5
I am completely gonna step away from upwork and want to refund unused connect s. Therefore, not gonna be able to use the remaining unused connects. Please help. Would appreciate if you give refunds.
tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
5 of 5

Hi Irishrose,

 

Connects expire one year from the date of issue. I checked the Connects in your account, and it looks like they were the monthly allocated Connects given every month. 


-Joanne
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