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Re: security question answer

chique-serdenia
Active Member
Chique S Member Since: Aug 28, 2017
1 of 2

Hi, can somebody help me how to reset my security question answer? I've tried resetting it, I went to security question portal and clicked forgot answer. I was directed to a link but when I clicked the link it says, Uh oh. This link is kaput. I know you must be able to process it within one hour for it expires within the specified time. And I did made it within an hour but it still doesn't work. I still need to input my existing password before I can change a new security question and answer. Please help me. Thank you!

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
2 of 2

Hi Chique,

 

Are you able to access this direct link and reset your security question?

~ Valeria
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