service fee charges

[jendejournett]

Hi:

I thought that the service fees dropped form 20% to 10% once you hit $500 with the client.    I just checked my statement and it was still 20%. 

Help.  Am I wrong?

[g_vasilevski]

Hi Jennifer,

Yes that is correct, your contract fee is reduced to 10% once you have earned $500 with a client. Please keep in mind that it can take up to 24 hours for the fee to be updated. If your fee is still 20% after 24 hours let us know here, thank you.

[lordbuela7]

Hi. I thought that once your old client renewed your contract the service fee will stay at 10%. I just checked my statement and it went back to 20%

[dataextract]

• $0-$500: 20%
• $500.01-$10,000: 10%
• $10,000 or more: 5%

[petra_r]

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Lord Christoper B wrote:

Hi. I thought that once your old client renewed your contract the service fee will stay at 10%. I just checked my statement and it went back to 20%

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It does stay at 10% if it was at 10% before, provided the 2 parties are identical (the client is not using a different client account and the freelancer is hired the same way as before (not through an agency once and once directly)