sudden logout in upwork mobile app

[rommelponferrada]

i suddenly logout in my upwork mobile app without me doing it, is there something should i be worry about.

[petra_r]

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Rommel P wrote:

i suddenly logout in my upwork mobile app without me doing it, is there something should i be worry about.

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Just log back in.

[masloff]

I have this problem too. This happens almost every day. During the week. What could be the problem?

[g_vasilevski]

Hi Yevhenii,

Please try reinstalling our mobile app and if you`re still experiencing the same problem after this let me know here. Thank you.

[rommelponferrada]

hi goran i tried that too reinstalling the app i even change my password and then it happen again another unauthorised log out again.

[ellie_wagner]

I face the same problem.

[23e150e4]

My app is logging me out automatically

[AleksandarD]

Hi John,

I'm sorry to hear about that. One of our team members already reached out to you directly via this support ticket to assist you further.

Thank you.

[buscaglianatt]

Hi, the same is happening with my app. I updated it to the latest version but this keeps happening.

[AndreaG]

Hi Rommel and Natalia,

This is a known issue and our engineers are working on fixing it as soon as possible. We appreciate your patience while we're getting this fixed.

Thanks!

[personalwriter]

Hello everyone,

I don't know if other freelancers experiences being logged out of their account every 24 hours, both on the mobile app and browser app?

p.s. I just started experiencing this like 3 days ago

[g_vasilevski]

Hi Mercy,

I checked your account but was not able to find any suspicious activities. I would recommend reinstalling our mobile app and clearing your cache and cookies. If you continue to experience the same problem on your end, let us (Moderators) know here. Thank you.

[personalwriter]

Hello Goran,

Thank you for checking my account.

Regarding clearing my cache on my browser and reinstalling my app.

I have done these, but I am still being logged out of my account.

What could be the problem?

[_bakhtawar]

Hi I am still facing the issue of unauthorized logouts all the time from both my Upwork app and browser, I've cleared cache etc but this is stil happening. Is this a hacking attempt? Any help would be greatly appreciated. 

[AleksandarD]

Hi Bakhtawar,

This is a known issue and our engineers are working on fixing it as soon as possible. I also checked your account but was not able to find any suspicious activities. Let us know if you need further assistance.

Thank you.

[mwiggenhorn]

Maybe somebody should tell Customer Service that this is a known problem.  I filed a ticket and was told to use another browser and to send screen shots of this occurring.  Really?  After 8 years on the platform, I know the obvious...

ETA - in my case, it's the desktop app that's logging me out constantly.

[_bakhtawar]

My account keeps getting logged out on browser and app by itself, is this a hacking attempt? I am concerned, is this someone trying to gain access to my account, is this happening to anyone else?

[wessel_n]

Hi, 

I installed the Upwork app on my phone. No problem. But since the new 'look' the app keeps logging out every time I open the app.

So, I want to look at my messages, for example, open the app and the first thing that happens is that it shows: "logging out".  And I didn't do anything, yet.

It is annoying.

Is this a bug, or a setting I can change? 

regards,

Do

[AleksandarD]

Hi Do,

This is a known issue and our engineers are working on fixing it as soon as possible. We appreciate your patience while we're getting this fixed.

Thank you.

[abbas_tauseef]

Thanks for the prompt reply. I am also facing the issue

[amr_alaa]

this issue started few days ago, my account is being logged out, from website and from android app, one tome per day at least

am I the only facing this issue?

[LuiggiR]

Hi Amr,

I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

[ashdevil]

I am facing the same issue

[AleksandarD]

Hi Amit,

I shared your issue with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.