Jan 30, 2021 05:50:41 AM by Rommel P
i suddenly logout in my upwork mobile app without me doing it, is there something should i be worry about.
Jan 30, 2021 07:29:36 AM by Petra R
Rommel P wrote:i suddenly logout in my upwork mobile app without me doing it, is there something should i be worry about.
Just log back in.
Feb 2, 2021 12:40:36 AM by Yevhenii M
I have this problem too. This happens almost every day. During the week. What could be the problem?
Feb 2, 2021 12:46:41 AM by Goran V
Hi Yevhenii,
Please try reinstalling our mobile app and if you`re still experiencing the same problem after this let me know here. Thank you.
Feb 2, 2021 07:16:53 AM by Rommel P
hi goran i tried that too reinstalling the app i even change my password and then it happen again another unauthorised log out again.
Jan 31, 2021 12:09:43 PM by Aleksandar D
Hi John,
I'm sorry to hear about that. One of our team members already reached out to you directly via this support ticket to assist you further.
Thank you.
Feb 2, 2021 07:19:23 AM by Natalia B
Feb 2, 2021 09:05:20 AM by Andrea G
Hi Rommel and Natalia,
This is a known issue and our engineers are working on fixing it as soon as possible. We appreciate your patience while we're getting this fixed.
Thanks!
Feb 2, 2021 06:14:50 AM by Mercy O
Feb 2, 2021 06:22:13 AM by Goran V
Hi Mercy,
I checked your account but was not able to find any suspicious activities. I would recommend reinstalling our mobile app and clearing your cache and cookies. If you continue to experience the same problem on your end, let us (Moderators) know here. Thank you.
Feb 2, 2021 08:13:22 AM by Mercy O
Feb 3, 2021 05:57:08 AM by Bakhtawar A
Hi I am still facing the issue of unauthorized logouts all the time from both my Upwork app and browser, I've cleared cache etc but this is stil happening. Is this a hacking attempt? Any help would be greatly appreciated.
Feb 3, 2021 06:57:17 AM by Aleksandar D
Hi Bakhtawar,
This is a known issue and our engineers are working on fixing it as soon as possible. I also checked your account but was not able to find any suspicious activities. Let us know if you need further assistance.
Thank you.
Feb 3, 2021 07:53:52 AM Edited Feb 3, 2021 08:00:20 AM by Mary W
Maybe somebody should tell Customer Service that this is a known problem. I filed a ticket and was told to use another browser and to send screen shots of this occurring. Really? After 8 years on the platform, I know the obvious...
ETA - in my case, it's the desktop app that's logging me out constantly.
Feb 2, 2021 10:37:10 AM by Bakhtawar A
My account keeps getting logged out on browser and app by itself, is this a hacking attempt? I am concerned, is this someone trying to gain access to my account, is this happening to anyone else?
Feb 3, 2021 01:42:55 AM by Do W
Hi,
I installed the Upwork app on my phone. No problem. But since the new 'look' the app keeps logging out every time I open the app.
So, I want to look at my messages, for example, open the app and the first thing that happens is that it shows: "logging out". And I didn't do anything, yet.
It is annoying.
Is this a bug, or a setting I can change?
regards,
Do
Feb 3, 2021 02:17:39 AM by Aleksandar D
Hi Do,
This is a known issue and our engineers are working on fixing it as soon as possible. We appreciate your patience while we're getting this fixed.
Thank you.
Jan 30, 2021 07:39:20 PM by Amr A
Jan 30, 2021 10:27:45 PM by Luiggi R
Hi Amr,
I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Jan 31, 2021 11:46:23 AM by Aleksandar D
Hi Amit,
I shared your issue with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
User | Count |
---|---|
470 | |
433 | |
327 | |
249 | |
180 |