๐Ÿˆ Community
b_liko
Member

suspended account

Hello team,
I have done all required, updated my profile 100 %, revised my overview, and i was asked to press the buton "Resubmit profile" in order to get my account again activated, but still again nothing appears, please i would appreciate some quick help for this situation.
This page appears:

"Crikey!
Due to technical difficulties we are unable to process your request. Please try again later. (error: 0)"
"You can not resubmit your profile for review because of your account suspension."

Please inform me about consequences of a diactivated account, i mean about payments made by my clients?

 

24 REPLIES 24
kochubei_valeria
Community Manager
Community Manager

Hi Behije,

 

I have followed up with the Team that is handling your account suspension and they should get back to you as soon as possible. Meanwhile, you profile still requires some improvements. Please, make sure you replace your profile picture, as the one you have currently is to dark and doesn't show your face clearly, and expand your profile overview.

 

Thank you!

~ Valeria
Upwork
geekglows
Member

Hi, Valeria,

I have a same problem. Support didn't answer for a week. Thanks for any help.

Hi Konstantin,

 

Thank you very much for making the necessary changes to your profile. I have followed up with the Team and they will review your profile and get back to you as soon as possible.

 

We appreciate your patience!

~ Valeria
Upwork

Hello, I have the same problem. I've updated my profile and asked for review. I'm still waiting (since last Sunday) for any message from Support.

 

Agata

Hi Agata,

 

I have followed up with the Team about your request and they will review your profile and provide updates as soon as possible.

 

Thank you for your patience.

~ Valeria
Upwork

Another week passes and support still doesn't answer to me. My account is still suspended. I can't work and I don't know why.  What is the problem ?

xxchaoslordxx
Member

Close to this. My account was suspended i changed it and wrote reply, than nothing. I contacted with oDesk support team "Please review and reply to the other ticket to follow up on your issue. I will contact the representative that is handling your issue, to follow up for you as well, and close this current ticket. We appreciate your continued patience as we work to resolve your concerns." and nothing have changed till last message.

Hi Slava,

 

I would suggest you check and update your profile overview once again. There is still a number of errors that need to be corrected and you could add more information about your experience as a translator. Thank you!

~ Valeria
Upwork
zakia1977
Member

 My account was suspended i changed it and wrote reply, than nothing. I contacted with oDesk support team "Please review and reply to the other ticket to follow up on your issue. I will contact the representative that is handling your issue, to follow up for you as well, and close this current ticket. We appreciate your continued patience as we work to resolve your concerns." and nothing have changed till last message.I have the same problem Slava S                     

Hi Zakia,

 

Thank you for improving your profile. I will follow up with the Team and they will review and further assist you with your account suspension.

 

We appreciate your patience!

~ Valeria
Upwork
zakia1977
Member

Thank you for your interest Valeria K please, not forgotten me to solve the problem.I want to work in Odesk.

zakia1977
Member

Thank you for your interest Valeria K

zakia1977
Member

Thank you for your interest Valeria K pleases, I change the mistake in my title and overview, but my account has a same problem (suspended). The team of Odesk is superb didn't forget the problem All greetings for Odesk team. PLEASE MAKE A SOLUTION FOR MY ACCOUNT.

Hi Zakia,

 

Could you please respond to the last message sent to you via the ticket on Friday so the Team can further assist you with your issue?

 

Thank you!

~ Valeria
Upwork

Thank you very much for your interest.

I am very frustrating. Did not solving my problem I do not have the luck to work in Odesk.

Zambia, I don't think you are ready to work on oDesk yet. I would like to see you take a couple more months to really study oDesk and further study what it takes to be a successful contractor generally and a successful translator specifically. Maybe you will find a niche that is more appropriate for you skills and interests.

Also, you need a completely new photograph. This one may be approved by oDesk, but it looks like a photo of a photo. It is very awkward and off-putting. This is NOT the photograph of a successful translator or contractor.

 

M. Preston H please respect me. My name Zakia not Zambia. Why do you speak in this way. I am really new here. I am a translator in Company: Xiโ€™an Zheng Cheng Translation & Consulting Co., Ltd. Location: Xiโ€™an, China.I am very dissatisfied with you.

Zakia,
Sorry about the post in which I appeared to call you "Zambia."
I was typing on an iPad and it auto-corrected your name and entered that without my realizing it. No matter the reason, it was my fault.
It is not my intention to make fun of people's names, and I hope others on the forum won't do that either.

As for the rest of my post... Pretend you received that advice from somebody you respected. Would this be useful advice?
Do you need to learn more about oDesk in order for you to succeed here?

Is your photo the best photo you could possibly use, to get a job in a competitive market?

I apologize to you, thank you very much for the important advices. I'm new here and really should be learning a lot about Odesk but, doesn't mean should be not take  my chance here.
All greeting for you
Mr.Preston H

rich26
Member

Hello my account is been suspended for a week now and I haven't receive any response from the customer support team. The account is already updated I just want to know when will my account be activated. I am just new here in Odesk so I really dont have any idea what's the whole process of the account being suspended. Thanks

Hi Richard,

 

Sorry about the delayed response. Thank you for improving your profile a bit. I have followed up with the Team about it and they will review it and assist you further. 

 

We appreciate your patience.

~ Valeria
Upwork

Thank you Valeria the account has been suspended for almost three weeks now. I just want to know when it will be activated?

s_lubna
Member

hi

i m a new account holder my account is also ok look from her but my account is suspended i cant beed any new work please help me for my account activetion i want to this job

 

I'm afraid to say that your English is not going to appeal to clients. Not only do you have many mistakes (22+) in your overview, you even have a mistake in your title! 

 

I really think you need to find someone skilled at English to look over your account and help you rewrite it. I do not think you will be allowed to work here until this is resolved.

 

Also, you claim to be an expert in lots of things, few people are experts in more than one or two things, and claiming to be an expert in lots of things has the opposite effect of making clients believe  you are not good at anything in particular.