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» Forums » Freelancers » ticket 35616493 requires escalation. Support ...
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kaimin
Community Member

ticket 35616493 requires escalation. Support does not provide help, or even specify when problem may

How to escalate the problem which is not solved by support and dev team?
They even do not provide expected time to fix the bug.

Support ignores 100% of my questions.

2 REPLIES 2
the-right-writer
Community Member

If Support has a ticket started, the moderators will tell you to follow that through, even if it takes time.

 

Can you describe your problem?

ArjayM
Moderator
Moderator

Hi Sergey,

 

I can see that you've been communicating with the team handling your case and you should be getting an email with updates regarding your concern. Please allow our team time to review your case and don't hesitate to communicate through this support ticket if you need further assistance. Please be informed that this is a known bug and once the team has more information, they will share it through that ticket. Our engineers are working to get it resolved and we would appreciate your patience while we address the issue. Thank you!

 

~ Arjay
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