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Re: to change feedback

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Active Member
ishari u Member Since: Jul 19, 2016
1 of 11

one of my client gave me 2.5 star by mistake. but now he want to change it to 5 star. can I know how to change it?

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Community Guru
Juvy Ann P Member Since: Oct 29, 2015
2 of 11

How did you know that he wants to change it?

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Active Member
ishari u Member Since: Jul 19, 2016
3 of 11

he already send me message it

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Community Guru
Giorgi N Member Since: Dec 5, 2015
4 of 11

Go to My Jobs->View all contracts, click on the contract and click on "Enable to change feedback"

 

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Community Guru
Petra R Member Since: Aug 3, 2011
BEST ANSWER
5 of 11

 


@ishari u wrote:

one of my client gave me 2.5 star by mistake. but now he want to change it to 5 star. can I know how to change it?


 Go to the My Jobs Page

 

Click on "Contracts"

 

Make sure the little "Ended Contracts" box at the top is ticked

 

Click on the Contract Title

 

Click on "Enable Client to change Feedback"

 

change feedback.jpg

 

PS - it does not look like the client gave you that feedback "by accident" - it looks like that was their honest opinion...

 

Please also remember that your JSS will be affected (for better or for worse) by the private feedback the client originally left. This can not be changed.

View solution in original post

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Active Member
ishari u Member Since: Jul 19, 2016
6 of 11

but he liked to change it secondly. can he change it?

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Community Guru
Juvy Ann P Member Since: Oct 29, 2015
7 of 11

Yes, he can, Ishari.

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Community Guru
Petra R Member Since: Aug 3, 2011
8 of 11

 


@ishari u wrote:

but he liked to change it secondly. can he change it?


 He can only change the public feedback, not the internal one. So whatever effect this had on your JSS will remain. Only the public feedback will look better.

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Active Member
Senthil K Member Since: Dec 28, 2017
9 of 11

Hi Petra,

 

Is it true!! Will the feedback just be changed physically to my profile? Won't that changed feedback reflect positively on my JSS?

 

I am wondering on your comment "Only the public feedback will look better"!!

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
10 of 11

Hi Senthil, 

 

What Petra said was, since the private feedback cannot be changed, it will still affect the Job Success Score. Whether the effect is postivie or negative is dependent on the score given on the private feedback.


-Avery
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