troubleshooting tracking time on the Upwork desktop app.

[mohamedyehia1995]

I have a troubleshooting tracking time for a new project on the Upwork desktop app. the only viewed on the app is a screenshot in the work diary of a closed previous project I can't change or even control it (on-off). I tried reinstalling but no solution. So, how can I solve this?

[BojanS]

Hi Mohamed,

Could you please try the troubleshooting tips shared in this help article.  If the issue persists, please report it following the ''How do I report a problem?'' section of the previously shared troubleshooting guide, and our team will assist you directly.

Thank you.

[mohamedyehia1995]

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Bojan S wrote:

Hi Mohamed,

Could you please try the troubleshooting tips shared in this help article.  If the issue persists, please report it following the ''How do I report a problem?'' section of the previously shared troubleshooting guide, and our team will assist you directly.

Thank you.

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thanks,
I tried clearing cookies as described in the guide but no solution. I reported the problem as described.