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unable to complete the profile

pallavichannappa
Active Member
Pallavi C Member Since: Aug 19, 2017
1 of 4

hi, guys, I can't go pass: 'Welcome to Upwork! Tell us about the type of work you're interested in.'. I would like to complete my profile.

Pallavi Channappa
melaniemaghanoy
Community Guru
Lanie M Member Since: Jun 24, 2015
2 of 4

Hi Pallavi,

 

To possibly help on the issue, please try the steps below:

- Kindly use a different browser like Chrome, Firefox, Opera or Internet Explorer to see if it will persist.

- Try to clear cache on your current browser, please see sample;
for Chrome: http://prntscr.com/b8z5ll
for Firefox: http://prntscr.com/b6ju4x

- Try to clear Upwork cookies using this link: https://Upwork.com/clearcookies

You will be directed to “You’ve been logged off” page.

Restart your browser, log in your account and try again.

If the basic troubleshooting does not help at all, kindly provide us the screenshot of the page with the error message and the browsers you have tried to use so we can escalate to our Engineers for further checking.

smadger
Active Member
Sam K Member Since: Aug 21, 2017
3 of 4

Same problem here as well!

vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
4 of 4

Hi Sam,

 

Please follow the instructions from the notification you received earlier today and verify your identity in order to resume your account.

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