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unable to download a txt file attached with cover letter

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Active Member
Muhammad A Member Since: Aug 7, 2019
1 of 13

I am new to upwork and just submitted my first proposal for a job, i have attached a .txt file with my cover letter but the problem is that when i tried to download the file to make sure that it is the correct file, it showed this message:

"It is not safe to download this file. If you really want to access this file please contact Customer Support."

 

if I am unable to download this file, then same will be the case for the client who will be looking at that cover letter.

 

please help me out with this and let me know if I am doing something wrong so I can correct myself before wasting anymore connects.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
2 of 13

Hi Muhammad, 


I'm sorry to learn that this has been an inconvenience for you. This security measure is in place to prevent users from spreading malicious viruses and/or malware to other users of the platform. 

I would like to note that there is no need to upload a cover letter, especially if the information in your txt file is the same information in your proposal. When you send a proposal to a potential client, you are requested to fill up the Cover Letter field, and the Additional Questions field (if there are any). However, it is your discretion whether to attach your CV to your proposals. If it's a concern that your clients may be put-off when they see that message, you may want to use alternatives - such as sharing a Dropbox/Google Drive link. 


-Avery
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Active Member
Muhammad A Member Since: Aug 7, 2019
3 of 13

Hi Avery,

 

thanks for the quick response, I have attached the txt file that contains a google drive link to a sample program that the client required; just to stand out from others, and it contained instructions for using the program. the file had nothing other than a google dive link and few lines of text.

 

I have attached a screenshot of  the file for context.

Community Guru
Petra R Member Since: Aug 3, 2011
4 of 13

Muhammad A wrote:

 

thanks for the quick response, I have attached the txt file that contains a google drive link to a sample program that the client required;


You did not write a custom program as part of your application, did you?

 

If you did (and you should not have,) then why didn't you include the link and the instructions as part of your cover letter?

Active Member
Muhammad A Member Since: Aug 7, 2019
5 of 13

Hi Petra,

 

I have provided the link to a sample program that i build in past that was very much similar to what the client required. and i have put some instructions for how to use the program.

 

I am new to the platform so I really don't know that I should not include such samples, but my only idea was to provide the client with a relevant past project so that client knows I can do the job and have more chances for getting the job.

Community Guru
Petra R Member Since: Aug 3, 2011
6 of 13

Muhammad A wrote:

Hi Petra,

I am new to the platform so I really don't know that I should not include such samples, but my only idea was to provide the client with a relevant past project so that client knows I can do the job and have more chances for getting the job.


No, that's fine (you didn't create a custom sample specifically for the client to use), but why didn't you just write the link and the directions for use in your proposal rather than on a separate file?

Moderator
Avery O Moderator Member Since: Nov 23, 2015
BEST ANSWER
7 of 13

Hi Muhammad, 


All attachments and links transferred on Upwork are being scanned for potentially malicious content. File attachments such as Microsoft Office documents, Adobe .pdfs, images, etc., are allowed but still scanned for potentially malicious content. If the file appears to be malicious, it blocks the transfer and downloading by the recipient. In this case, your file was scanned for potential malicious content. 

 

We currently support Google Drive, Dropbox, WeTransfer, and OneDrive for file sharing, and I would recommend that you use these options. 


-Avery
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Community Guru
Preston H Member Since: Nov 24, 2014
8 of 13

Muhammad:

Upwork is not a file transfer tool.

 

If you have specialized file transfer needs, then you should put the file on a server and provide the client with a link where they can download it from.

 

Although Upwork allows files to be attached to proposals, I personally NEVER attach files to proposals.

Upwork makes no guarantee that such file attachments will work as you want them to.

 

And as a client (who has hired over 80 freelancers) I never look at attachments.

Community Leader
Antun M Member Since: Jan 27, 2018
9 of 13

Preston H wrote:

Muhammad:

Upwork is not a file transfer tool.

 

If you have specialized file transfer needs, then you should put the file on a server and provide the client with a link where they can download it from.

 

Although Upwork allows files to be attached to proposals, I personally NEVER attach files to proposals.

Upwork makes no guarantee that such file attachments will work as you want them to.

 

And as a client (who has hired over 80 freelancers) I never look at attachments.


I do, very often (attach files to proposals).

Though, I'm providing different type of work. I'm attaching short animations which are specific examples of what clients are after.

In my case, clients respond to that.

Most probably this doesn't apply in the 'coding world', still wrote this as an opposed opinion/experience.

Community Guru
Christine A Member Since: May 4, 2016
10 of 13

Preston H wrote:

 

And as a client (who has hired over 80 freelancers) I never look at attachments.


I think that you must be an unusual client. Many clients specifically ask freelancers to attach samples to their bids because they don't want to go looking through everybody's profiles, and about half of the clients who have hired me personally said that it was because one of my samples was similar to what they were looking for. So, I wouldn't advise anyone that it's not important.

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