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Asim's avatar
Asim D Community Member

upgrade my plan to freelancer plus

I am going to upgrade my plan to freelancer plus. but while doing this i need to add payment method which saves my card information and after saving it cloud not process it for fee.As i had contacted with card issuing bank authority they told me , this is due to saving card is not allowed.Please help

4 REPLIES 4
Bojan's avatar
Bojan S Community Manager

Hi Asim,

 

Some card-issuing banks will restrict the use of debit cards on Upwork due to the transaction type: ‘Recurring Transactions’. You can add an alternative billing method in your account payment options.

~ Bojan
Upwork
Asim's avatar
Asim D Community Member

Hi,  I want to upgrade my membership billing from Basic  to Plus . I am trying to upgrade but its giving payment error "Your payment could not be processed. Please choose an alternate payment method or retry again later." Please guide me

Asim's avatar
Asim D Community Member

Please check at your side and let me know , i am using payoneer master card. 

Goran's avatar
Goran V Retired Team Member

Hi Asim,

 

I would recommend to check with your bank if your account is enabled for international charges or adding another billing method to upgrade your plan. Thank you.

~ Goran
Upwork
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