upgrade my profile but when i try i see upwork is saying

[solarengineerr]

i want to upgrade my profile but when i try i see upwork is saying that i will get email for next instructions but still after 5 days i do not get the MAIL
my id is
**Edited for community guidelines**

[BojanS]

Hi Anees,

Could you please confirm if you're trying to upgrade your Membership plan? If you're seeing an error message please share the screenshot of it with us so that we can assist you accordingly.

Thank you!