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upgraded acct

Hi, I upgraded my acct two days ago to unlock my profile and put it on public mode.  It is still locked and private

Community Member

Is Deejay your real legal name?


It may take a few days to update your profile.

YES  It is my real name. I have already verified my acct when first joining

Community Manager
Community Manager

Hi Deejay,


I checked and see you're subscribed to the Basic membership plan. Feel free to upgrade your plan by going to Settings > Membership and Connects, and let us know if you need assistance with completing this action.

~ Vladimir

I have already done that two days ago. I added a credit card (have just added a second) and now i have gone by to see my account is suspended.

I am not sure if this could be because someone asked the question if Deejay is my legal name. I already verified my acct and proved it is my real and legal name when first joining Upwork



Please, refer to the notification that was sent to you earlier today and complete the nexessary verification to resolve the issue with your account.


Thank you!

~ Valeria

well I can send it again but I don't think I should need to verify my identity multiple times. 

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